Sharon L L.
MY ORDER WAS RECEIVED PROMPLY
MY ORDER WAS RECEIVED PROMPLY. HOWEVER, THE EARRINGS DID NOT MATCH THE ONES ADVETISED. THEY DID NOT MEET MY ECPECTATIONS. THEY WERE TOO MILKY AND WHITE. i REQUESTED A RETURN LABEL AND THEY SENT ONE PROMPTLY AS WELL. I RETURNED THEM AND THEY RECEIVED THEM IN A SHORT TIME. I LOVED THE SHAPE AND QUALITY OF THEM BUT WANTED A MORE BLUE-GREEN COLOR LIKE THE REST OF MY OPAL COLLECTION.
Response from Rosec JewelsJul 4, 2025
Thank you so much for your honest and detailed feedback. We truly appreciate you taking the time to share your experience with us. We’re glad to hear that your order was received promptly and that our team was able to assist you quickly with the return process. While we're happy you appreciated the shape and quality of the earrings, we're genuinely sorry to hear that the color of the opals did not meet your expectations. Opals are known for their natural variations in color and pattern, and while we do our best to represent each piece accurately in our photos, slight differences can occur. That said, we understand how important it is for your new jewelry to match the beauty and uniqueness of your existing collection, especially when it comes to something as personal as opals. We’re grateful for your understanding throughout the return process and are glad everything was handled smoothly and promptly. If you’re ever looking for a more blue-green opal or have a specific color tone in mind, please don’t hesitate to reach out to us directly. Our team would be more than happy to assist you in finding the perfect piece that aligns with your preferences. We hope to have the opportunity to serve you again in the future and help you find a piece that truly speaks to you. Thank you again for shopping with us and for your thoughtful review! 💛