RoreladyReviews of rorelady.com

ordering was easy however when delivery, I did not like the item and contacted customer service to return or exchange the item. They got to me back once asking for measurements, However after that no more responses. Even after a follow up. It’s been a few weeks already.

Spedizione rapida e articolo conforme alla descrizione. Abito molto carino

the delivery took ages and the quality is not worth that price

I had a great experience with the seller she went above and beyond to help me with the exchange offering me a new item for free The quality of the dresses are absolutely amazing the dress is fabric is so nice and sturdy absolutely good This will for sure be one of my new favorite stores

You can't return clothes. In case they don't fit you can only do this in exchange to a voucher and then you have to send them to a warehouse in China at your own costs. Not a very great business model.

I placed an order for 3 items and chose my size based off the size guide. Note, every dress has a different size guide. All 3 dresses were too small for me. I emailed customer service and they told me instead of shipping it back to their warehouse in China, I could keep the dresses and get a partial refund. They also said I should have emailed them first my measurements before placing an order. They ended up shipping me out the new size dress. Unfortunately, 2 of the 3 dresses were sold out. Their size guide is off and generally run small, so not sure if emailing them my measurements would have helped.

I ordered a skirt (quite nice) and a dress (expensive AND hideous). When they eventually arrived, there was no receipt in the bag - it was simply the two items and a business card with a customer service email address. I am happy with the skirt and would have bought more now knowing my size, and left a good review on that basis, except I emailed the customer service to ask how to return the £51 dress since no receipt was provided, and they ignored me. I emailed again on the support email address, and they ignored me again. Both emails were definitely spelled correctly etc. I can only assume it's because I was making it clear that I wanted to return an item that they ignored me. Having checked their website returns page, the small print shows they don't do refunds (which they didn't even have the courtesy to reply to my email to say so). The dress itself is made of a much cheaper fabric than it looks in the website photograph, and the neckline is not stitched, but held together by a popper which means that unless you have the exact right size bust for the dress, it gapes between the popper and the waistline, which looks awful. I still have the dress in a bag and it was a giant waste of money and a wholly stressful, irritating experience.

Horrible return policy. To return your clothes you have to contact a customer service address (that can not be contacted by mobile phone for some reason). I asked for the return adress and the customer service didn't answer that but asked for my waist, hip size to solve the problem. That was very unprofessional. Still waiting for the return address since it is not stated on the website. Also you don't get your money back but a voucher. Will never order there again.