RoreladyReviews of rorelady.com

I never received my order and when I contacted support on 3 separate occasions I didn’t even receive a response either.

I need to return a dress and the form is not available to fill out. 😞

ordering was easy however when delivery, I did not like the item and contacted customer service to return or exchange the item. They got to me back once asking for measurements, However after that no more responses. Even after a follow up. It’s been a few weeks already.

the delivery took ages and the quality is not worth that price

You can't return clothes. In case they don't fit you can only do this in exchange to a voucher and then you have to send them to a warehouse in China at your own costs. Not a very great business model.

I ordered a skirt (quite nice) and a dress (expensive AND hideous). When they eventually arrived, there was no receipt in the bag - it was simply the two items and a business card with a customer service email address. I am happy with the skirt and would have bought more now knowing my size, and left a good review on that basis, except I emailed the customer service to ask how to return the £51 dress since no receipt was provided, and they ignored me. I emailed again on the support email address, and they ignored me again. Both emails were definitely spelled correctly etc. I can only assume it's because I was making it clear that I wanted to return an item that they ignored me. Having checked their website returns page, the small print shows they don't do refunds (which they didn't even have the courtesy to reply to my email to say so). The dress itself is made of a much cheaper fabric than it looks in the website photograph, and the neckline is not stitched, but held together by a popper which means that unless you have the exact right size bust for the dress, it gapes between the popper and the waistline, which looks awful. I still have the dress in a bag and it was a giant waste of money and a wholly stressful, irritating experience.

Horrible return policy. To return your clothes you have to contact a customer service address (that can not be contacted by mobile phone for some reason). I asked for the return adress and the customer service didn't answer that but asked for my waist, hip size to solve the problem. That was very unprofessional. Still waiting for the return address since it is not stated on the website. Also you don't get your money back but a voucher. Will never order there again.

The worst experience ever! still waiting my money back since i've clearly discover the quality wasn't good