Kimberly S.
Replacement coop extension
Needed to purchase a replacement coop extension, Along with storm panels, due to black bear damage! It had to be built and took Quite a while for it to ship! Now that it’s winter here, and the ground is frozen… The exchange will have to wait until spring! Looking forward to it! Amazing company with great communication! Just wish the walk-in coops were more affordable🥰
Response from Roost & RootJan 18, 2025
Thank you for the review, Kimberley. I think your order got caught in the holiday shipping craze. I see that you order came in on November 26, which was the day we closed for Thanksgiving break. I show it shipped on the December 4th, which was the Wednesday after we returned from Thanksgiving, but the order did not arrive to you until December 17th. That is in no way a typical shipping timeline for our products. UPS is usually prompt with the deliveries, I can only assume there was some back up from the holiday season rush. Apologies for the delay, but I can assure you we got it through our shop as soon as we could. We use the same pricing model for all of our coops! The Walk-In models only have a higher price tag because they have that much more cedar, 16 gauge galvanized wire, galvalume metal, and stainless steel hardware! Plus all the additional work the amazing people in our shop do for those coops. We appreciate your business. Hope you are able to install your new extension soon!