Fort Myers Realtor Billee S.
Misleading Sales Promises and No Refund as Guaranteed
I was hesitant to sign up for Roomvu after reading several negative reviews, but the sales representative assured me those were outdated and that the company had improved its system. I was also promised a 7-day money-back guarantee if the service didn’t meet my expectations. The concept sounded good, so I decided to give it a try, afterall there was a 7-day money-back guarantee. Within hours of exploring the platform, I realized the content wasn’t applicable to my geographic location and didn’t fit the branding image I wanted. I immediately tried to cancel, but the sales rep encouraged me to complete the onboarding call first, again assuring me I could still cancel within seven days for a full refund. After the onboarding call, I reiterated that the platform was not a fit and requested cancellation. I sent multiple emails to support and called the 1-800 number, where I was told my requests were received but couldn’t be handled by phone, but the refund was in process. Then, on the eighth day, I received an email stating they would not refund my money and that I was locked into a one-year contract.
Response from roomvu.comJun 12, 2026
Hi Billee, Thank you for sharing your feedback. We’re sorry to hear that Roomvu was not the right fit for your business. We would like to clarify that our cancellation and refund policy is communicated at the time of signup and is also included in the welcome email sent immediately after account activation. As outlined in that policy, eligibility for a full refund is affected when the platform has already been used, including content downloads, publishing activity, or other account usage. After reviewing your account, we confirmed that the platform had been used during the refund period. For that reason, a full refund was not available under the terms of the guarantee. However, as we do in similar situations, we offered a partial refund by deducting only the applicable setup and service costs and refunding the remaining balance. We understand that this outcome may not have been what you hoped for, but it was handled in accordance with our policy and the account activity on record. If you have any additional questions regarding your account, please feel free to contact our support team at [email protected]