I have been using roomvu for a while now for hyper local real estate videos. The videos are ai made so i would recommend posting your own photos and other content in the meantime combined with thier videos
Response from roomvu.comJun 12, 2024
Thank you for sharing your experience with roomvu! It's great to hear that you've been using it for hyper-local real estate videos. Your suggestion to complement roomvu's AI-made videos with your own photos and content is valuable for maximizing engagement. This balanced approach can provide a comprehensive view of your listings and local market. If you have any further insights or feedback, feel free to share them with us!
KH
Kimberley H.
Roomvu is horrible and deceptive
Roomvu is horrible and deceptive. I am an agent in Tampa and will try my best to spread the word. This company offered a free service and shortly after reached out to me to pay for a full year in advance. I agreed to that and never a recurring charge or subscription. I was told to cancel...however there should have never been anything to cancel. I have done everything possible, "cancelled", emailed etc. and still they continue to charge me for this service. I will have to completely shut down my checking account that I have had for years because they continue to make unauthorized charges. This has been a nightmare!
Response from roomvu.comAug 27, 2024
Hi Kimberley,
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We understand how concerning it must be to deal with unexpected charges. Any probable shortcomings in our communication or billing process have been reviewed and addressed. Our billing is designed to be clear, and we’ve taken steps to ensure that cancellations are processed correctly and unauthorized charges do not occur. Please reach out directly, and we’ll make sure this matter is fully resolved as quickly as possible.
PB
PJ B.
Deceptive business practices
- Deceptive business practices
- Obtain payment information by offering a promotion
- Continued to run promotion without consent
- Alert emails fail to mention subsequent charges
- Shady Website very cleverly hides information in different parts of the site
- Misleading communication
- Non empathatic, non existant customer service
- NO OPTION TO DELETE YOUR PAYMENT INFORMATION
Response from roomvu.comAug 27, 2024
Hi PJ,
Thank you for your feedback. We're sorry for any frustration caused by your experience. Any probable shortcomings, such as issues with transparency, communication, and payment management, have now been addressed. We've improved our processes to ensure payment information is handled securely, and all relevant details are more easily accessible. If there's anything further we can assist you with, please don't hesitate to reach out.
AH
Aaron H.
Buyer Beware
Buyer Beware! This company is one of the worst I have ever worked with. I made the mistake of paying one year in advance. The customer service is lacking, and follow-through is almost non-existent.
My biggest beef is how this service is not indeed setup for Lona officers, and since they are based in Canada, they don't truly understand that financing in the USA is different with different laws and guidelines.
They also will create and post videos promoting my competition.
The charges also did not match what we discussed.
They are also providing fake reviews to offset the poor reviews. Do your own research.
I am out over $3K.
I could write so much more, yet if you want help with your marketing, I recommend going elsewhere.
Response from roomvu.comAug 27, 2024
Hi Aaron,
We’re sorry to hear about your experience. We understand your concerns regarding customer service and the specific requirements for loan officers in the U.S. We are continuously working to improve our services to better meet the needs of all our customers.
Regarding the ad credits, we were supposed to run ads equivalent to $2,000. Since we didn’t proceed with those, we refunded the amount. Additionally, the offer to refund another $500 is still available. Your feedback is valuable, and we would like to work with you to address the issues you've faced. Please reach out directly so we can find a resolution.
Thank you for your understanding.
MJ
Mrs Johanna W.
A Disappointing Experience with Roomvu…
A Disappointing Experience with Roomvu Marketing Services: A Missed Opportunity
Introduction:
For over two years, I have been a satisfied customer of Roomvu Marketing Services, benefiting from their various offerings. However, my enthusiasm turned into disappointment when they introduced a new program that promised tailored online leads and personalized follow-up calls. This seemed like the perfect opportunity to capitalize on the spring market, prompting me to upgrade my subscription and invest time in crafting a comprehensive explanation of my business. Regrettably, what followed not only affected my business negatively, but also highlighted Roomvu's incompetence in targeting the correct demographic and providing transparency regarding the generated leads and calls. This article recounts my experience, emphasizing the challenges faced and the unfulfilled promises made by Roomvu.
Unmet Expectations:
Having diligently prepared my business description, I eagerly awaited the tailored online leads that Roomvu promised to generate. These leads were supposed to be targeted towards my specific demographic, utilizing social media platforms for maximum reach. Unfortunately, the outcome was far from satisfactory. Instead of reaching the intended audience, Roomvu's efforts were misdirected, leading to a mismatch between the generated leads and my target market. This resulted in wasted time, effort, and resources, as the crucial spring market window slipped away without any fruitful leads.
Lack of Visibility and Communication:
Compounding my frustrations, Roomvu failed to provide any visibility or updates on the number and quality of the calls made on my behalf. The absence of this crucial information made it difficult for me to assess the effectiveness of their services and the potential impact on my business. Without clear insights into the progress and performance of the marketing campaign, I felt disempowered and unable to make informed decisions regarding my investment.
Escalation and Unfulfilled Promises:
Dissatisfied with the outcome, I escalated the issue to Roomvu, seeking a resolution to the problems I encountered. In response, they requested an additional 30 days to rectify the situation and assured me that if they failed to do so, a full refund would be issued. Hoping for a positive outcome, I granted them the requested time frame and looked forward to a satisfactory resolution. However, 60 days later, the issues remained unresolved, and to my dismay, Roomvu failed to honor their commitment of a full refund.
Conclusion:
My experience with Roomvu Marketing Services has been nothing short of disappointing. Their failure to target the correct demographic, lack of transparency in providing visibility into generated calls, and unfulfilled promises have negatively impacted my business. Losing the spring market window due to their incompetence has had far-reaching consequences. Despite their written assurance, Roomvu has not refunded the full balance as promised, leaving me in a state of dissatisfaction and financial loss.
It is my hope that by sharing my experience, other businesses contemplating Roomvu's marketing services will be better informed and can make more discerning decisions. In an industry where trust and results matter, it is essential to carefully evaluate and choose a partner who consistently delivers on their promises, ensuring the growth and success of your business
Response to your reply: How about pick up the phone as I given up phoning you, and ask me? Just a suggestion
Response from roomvu.comAug 27, 2024
Hi Johanna,
Thank you for sharing your detailed feedback. We’re truly sorry to hear about your disappointment with our new program and the impact it had on your business. It’s clear that we did not meet your expectations, and we regret that our efforts did not align with your target market.
Please note that we now call leads every day to ensure more effective follow-up and engagement. We apologize for not meeting your expectations and for any confusion or inconvenience caused. If there’s anything more we can do to address your concerns, please let us know.
TW
Tamar W.
Not supportive
Poor customer service. Not helpful.
Response from roomvu.comAug 27, 2024
Hi Tamar,
I’m sorry to hear that you found our service unhelpful. To better understand and address your concerns, could you please provide more details about what happened? This will help us resolve the issue and, if necessary, discuss compensation. We appreciate your feedback and want to ensure we improve your experience.
KG
KG
No Customer Service!
I've asked them to change the Brokerage logo on my ads 3 months ago when I left the brokerage. They still have not done it and I'm getting issues with TREB and RECO. Do not use them! Waste of money!
Response from roomvu.comAug 27, 2024
Hi KG, I’m sorry to hear about the delay in updating your brokerage logo and the resulting issues with TREB and RECO. Changes to ads are now processed within an hour, and we’re not sure why it took so long at that time. If you’re still facing issues, please reach out to us at [email protected] with your account details so we can investigate and resolve this matter. We appreciate your feedback and are committed to improving our service.
CT
Carlos T.
Very disappointed with this company.
Very disappointed with this company.
After a year been using them. Cero, Nada NO LEADS
ONLY NICE VIDEOS
I canceled in the biggening of this year, but they still charge my credit card without my authorization.
don't recommend this company.
Response from roomvu.comAug 27, 2024
Hi Carlos,
I’m sorry to hear about your experience and the issues you’ve encountered. We take feedback seriously and want to address your concerns.
Capturing leads can be influenced by various factors, including the number of followers and overall engagement. We understand that this can impact your results, and we’re here to help improve your experience.
Regarding the unauthorized charges, it is our policy to ensure all transactions are authorized, and it’s impossible for us to charge a credit card without permission. If there were any issues with your cancellation or charges, please reach out to us at [email protected] with your account details so we can investigate and resolve this matter.
Thank you for bringing this to our attention. We appreciate the opportunity to address your concerns and work towards a resolution.