Shady marketing tactics. After my listing went live I was bombarded with marketing emails and they created free account with information on their platform without my consent. There is no option to delete this account either.
Response from roomvu.comOct 6, 2026
Hi Tatiana, thank you for sharing your concerns.
We’d like to clarify that your listing was publicly available and was imported into a Roomvu account to demonstrate what our platform could offer using your listing information. The sample was provided to you privately as part of introducing our services; it was not publicly posted on social media or distributed as advertising on your behalf.
Any information associated with a Roomvu account can also be removed from our system. We understand your concern and are happy to review your specific situation and assist with any privacy or account-related requests. Please reach out to us at [email protected], and our team will be happy to help.
TC
Terry C.
I don’t Recommend this company if you are a Real Estate Professional
I rarely leave negative reviews, but I feel obligated to share my experience so other real estate professionals can make an informed decision.
I subscribed to Roomvu in February hoping it would help automate my social media marketing while providing professional, accurate, and locally relevant real estate content.
Unfortunately, that was not my experience.
From the beginning, I encountered recurring issues including inaccurate or misleading content, generic national real estate posts, content that was not relevant to my St. Petersburg, Florida market, branding inconsistencies, missing branding, incomplete content calendars, and headlines that required me to independently verify the underlying information before I was comfortable allowing them to be published.
As a licensed real estate professional, my reputation depends on providing accurate information. I simply could not trust much of the automated content without reviewing, fact-checking, editing, or deleting it myself.
Over the course of several months, I made every reasonable effort to work with Roomvu to resolve these issues. I participated in onboarding, attended multiple training sessions, exchanged numerous emails and Facebook Messenger conversations with support, made multiple phone calls, and repeatedly documented specific problems with screenshots and detailed explanations.
Support consistently acknowledged my concerns, but I rarely saw meaningful ownership or resolution. Most responses directed me to edit the content myself, adjust my own settings, or advised that my feedback had been forwarded to the branding, content, or product team. Despite months of documented examples and repeated follow-up, the same types of issues continued to reappear. I never felt that anyone within the company took ownership of resolving the underlying problems.
Instead of saving me time, I often spent more time reviewing, correcting, rewriting, or removing Roomvu’s content than it would have taken me to create my own posts from scratch.
I genuinely wanted this platform to succeed because it addressed a real need in my business. I invested months trying to make it work and gave the company every reasonable opportunity to resolve my concerns. Unfortunately, I eventually lost confidence that the platform could consistently produce content I was comfortable publishing under my name.
If Roomvu responds to this review by inviting me to contact support, I want future customers to understand that I have already spent months doing exactly that. This review comes only after exhausting every reasonable effort to resolve these issues through onboarding sessions, training, emails, Facebook Messenger conversations, phone calls, and detailed documentation.
Response from roomvu.comJul 3, 2026
Dear Terry,
Thank you for taking the time to share your detailed feedback. We genuinely appreciate the time and effort you invested in using Roomvu, as well as the opportunities you gave our team to understand your concerns and explore ways to better align the platform with your expectations.
Throughout our conversations, we carefully reviewed your feedback and discussed it with the appropriate teams. While we understand your perspective, it's important to clarify that many of the items raised were feature requests or preferences regarding how the platform should function, rather than bugs or system malfunctions.
Roomvu is designed to provide a balanced content strategy that includes hyperlocal market updates alongside national real estate news, industry insights, and seasonal content. Likewise, our branding options and content customization tools are intentionally built to provide flexibility while maintaining a consistent experience across our customer base.
We truly appreciate the thoughtful suggestions you shared. Many of them involved fundamental changes to the platform's design and content strategy. We continuously evaluate customer feedback when planning future improvements, and larger platform changes are prioritized based on the needs and demand of the broader user community. While we weren't able to implement the specific changes you requested during your subscription, your feedback was documented and shared with our product team for consideration.
Overall, anyone evaluating our platform is also welcome to log in for free and assess the content quality firsthand before making any commitment.
Regarding support, Facebook Messenger is not an official support channel. We offer phone, email, daily group sessions, and dedicated Zoom calls, all of which were available throughout your subscription and remain so. If you'd like to continue the conversation or discuss your feedback further, our team is always happy to connect. You can reach us by email at [email protected]
HB
Harold B.
Roomvu’s support has been incredibly disappointing
Roomvu’s support has been incredibly frustrating. On June 15, I was promised a callback from their support team — it never came. I scheduled another appointment on June 18 to get answers about my billing issue. During that call, the system said it was connecting me to a live agent, then simply disconnected.
I’ve been a paying customer trying to resolve a legitimate account problem, and instead of help, I got broken promises and a dropped call. Their support system isn’t working, and their team isn’t following through. Very disappointed.
BM
Bobbi M.
HORRIBLE CHOICE!
HORRIBLE CHOICE ON MY PART. I SHOULD HAVE VETTED THIS COMPANY BEFORE PURCHASING THEIR SERVICE. THEY POST IRRELEVANT MATERIAL. FOR EXAMPLE, I'M AN INSURANCE AGENT, THEY POST FAKE REVIEWS ABOUT HOW SOMEONE LOVED MY LIVE MUSIC SET!! THEY POST INNAPPROPRIATE IMAGES THAT HAVE NOTHING TO DO WITH INSURANCE OR THE SERIOUS NATURE OF THE SITUATION HERE IN CA. AS THE OWNER, I CAN'T EVEN MAKE CONTENT OR MUSIC/VIDEO CHANGES. THE LIST GOES ON. I REACHED OUT ON THE 7TH DAY (LAST DAY TO ASK FOR REFUND)...DECLINED. THIS WAS SUPPOSED TO BE AN EASY WAY FOR ME TO ADVERTISE MY BUSINESS SO I COULD FOCUS ON MY BUSINESS. NOPE! IF YOU DON'T CHECK THE CONTENT DAILY, IT WILL BE WRONG MORE THAN 50% OF THE TIME. DON'T WASTE YOUR MONEY. HIRE A CONTENT CREATOR ON FIVRR INSTEAD!
Response from roomvu.comJun 15, 2026
Thank you for your feedback, Bobbi. We're sorry to hear that Roomvu did not meet your expectations.
We would like to clarify that users can explore our content through a free account before subscribing, and we offer a 7-day money-back guarantee for new subscribers who wish to evaluate the service.
We respectfully disagree that the content is irrelevant. Our content is selected specifically for insurance professionals and may include a mix of industry-related and general-interest topics. Users can customize their preferences and remove content they do not wish to share.
We do not post fake reviews. If an incorrect review is ever associated with an account, we encourage users to report it so our team can investigate and resolve the issue.
While some features, such as music selection and certain video edits, are limited due to copyright and technical constraints, users can create their own content and personalize many aspects of their marketing.
We value customer feedback, continuously improve the platform, and remain committed to finding fair solutions when concerns arise. Thank you for sharing your experience.
KA
Kate
Poor support
Poor support, it takes at least a week to book a support call with someone, sooooo many glitches. It's never the same glitch, it's always something new. Do not recommend!
Response from roomvu.comJun 4, 2026
Kate, we appreciate the feedback and want to address your points directly.
On support availability: we offer live group support sessions twice daily, five days a week, in addition to dedicated support calls. A one-week wait is not the standard we operate by, and we would encourage you to reach out at [email protected] so we can look into your specific situation and ensure you have access to the right channels.
On platform glitches: as a platform that ships new features on a near-weekly basis, occasional technical issues can arise. but we resolve them promptly and invest in platform stability every single day. We take your feedback seriously and would like to understand the specific issues you have encountered to address them directly.
We are committed to improving your experience and welcome you to reach out at [email protected].
CJ
C J S.
Poor Support, Worse Attitude
Subscribed. Got ignored. When I did get a response, the attitude toward my complaint was condescending rather than helpful. For a company that sells to real estate agents — people who pay attention to service — this is a serious miss.
Save your money. There are better platforms that actually value their clients.
Response from roomvu.comJun 4, 2026
Thank you for sharing your concerns, CJ. Please rest assured that we take your feedback seriously.
Our manager is already in contact with you regarding this matter, and our Ads Team is also actively following up on your case. Our support is also proactively in contact with you, trying to resolve the misunderstanding.
Regarding the lead quality concerns, if any leads are found not to meet the agreed qualification criteria, we will make up for them accordingly. As we always do for our subscribers, we will continue the campaign until the guaranteed number of promised leads has been provided.
CC
Catherine C.
Misleading 7-Day Performance Guarantee and Unfulfilled Ad Promises
I signed up for Roomvu’s annual subscription on November 28, 2025, after a sales representative cold-called with a one-day special offer. He verbally promised a 7-day money-back performance guarantee that would start after I reviewed my account contents, plus $2,000 allocated toward actual Facebook and Instagram ads.
No contract or Terms of Service was ever provided. My card was charged $2,940 immediately. Onboarding was scheduled via Calendly for eight days later, so the 7-day guarantee expired before I could meaningfully test the platform. Roomvu performed only static image posting automation on my Facebook and Instagram accounts. They ran no actual ads and spent $0 of the promised ad credit.
Immediately upon seeing the service did not deliver as promised, I requested a full refund. My requests were ignored with bot replies and ghosting.
My experience did not match the sales promises made. I would caution anyone considering Roomvu to get all guarantees and ad spend commitments in writing before committing to any subscription--not that it would matter since Roomvu is based in Canada beyond the reach of U.S. civil law.
I cannot stress strongly enough that you thoroughly research this company.
Update 4/6/26: As predicted, Roomvu responded to my review, denying everything. DO NOT BELIEVE THEM. Instead, carefully read the reviews. You will not see ANY reviews by satisfied customers AFTER onboarding. Roomvu removed its 7-day performance guarantee from its website. Why? Because it was a ruse to begin with. A performance guarantee is a strong selling point, but by scheduling onboarding AFTER 7 days, Roomvu would NEVER have to honor it.
Response from roomvu.comJun 4, 2026
Thank you for your feedback, Catherine.
To clarify the facts: you purchased a Diamond Yearly subscription in November 2025, and services including platform access, content setup, and campaign support were fully provided as agreed. A payment dispute was initiated through your financial institution and was reviewed by the issuing bank, the determination was made in Roomvu's favor, with the original transaction upheld. Throughout your subscription, our team remained actively engaged with your onboarding, campaign setup, and support inquiries in line with our published policies.
We respect your right to share feedback; however, we firmly disagree with any characterization of fraud or misconduct. Roomvu operates under clearly defined terms of service, presented transparently at the point of purchase. Our support team remains available at [email protected], should you wish to discuss your account further.
SH
Steve H.
The representative took my creidt card. I told him not to process until mid February after I returned from vacation.
The representative took my creidt card Mid January. I told him not to process it until I come back from my vacation Mid February. The rep processed it immediately in January. I tried calling and emailing when I got back in mid February to get my onboparding training with no repsonse. I tried several times. Most of the time, I could not reach anyone by phone. When someone answered, the person said she can't help me except letting the billing department know my concern. No phone contact available to billing. The response-my account exceeded the 7 day policy which I was on vacation. In addition, they began posting to social media and used my email address that they picked up from my former company and not what I gave him. Rooomvu is the worst compqany I ever dealt with and feel they are a scam company that takes your money.
Response from roomvu.comJun 5, 2026
Steve, thank you for your feedback. We want to address every point you raised directly.
On the billing date: payment processing requires explicit client consent at the point of transaction; a charge cannot be processed without it.
On the email address: any account information is updated in our system within the same day. An incorrect email would be corrected immediately upon being flagged.
On onboarding availability: we run live support sessions twice daily, five days a week; availability is never a constraint. We regret that reaching the right support channel felt difficult. We can arrange onboarding calls on the same day of the subscription.
On social media posts: customers receive notifications of scheduled content before anything is shared, providing the opportunity to review, edit, reschedule, or remove posts prior to publication. This process is designed to ensure customers maintain control over the content associated with their brand.
Those are the facts as we understand them based on the concerns raised in your review. If you would like to discuss your specific situation further, please contact us at [email protected] (mailto:[email protected]) and our team will be happy to review your account and continue the conversation.
