MD
Waste of money, no professionalism, no care
I chose Roomrs to book a room I was interested in. I had paid the 250 reservation fee, and I had a meeting planned to go over the room. Unfortunately I was unable to make the meeting after having found a last minute room elsewhere. I notified Roomrs about this in their chat feature. I tried asking a couple times whether my refund of 250 was refundable. Nobody answered me via email. I then got a call from Roomrs, from a woman, and was assured that my refund was indeed refundable and that I should expect the amount shortly in my bank account. I also received an email stating I would be receiving my money back. After a couple weeks, I had not received it. I was put in touch with Zack from the support team. I called him 4 times and sent him 4 emails, forwarding proof of my payment and that I was entitled to a refund. He told me he would let me know and never answered me again. I let the team know that I would be writing a negative review. I received a call from somebody else on the support team, and that channel also went dead. It has now been about a month since I paid the sum. It was a very frustrating process for me as I moved to a new city alone, and I was clearly talking to a team who didn't care and was pulling my strings to see how much they could keep me waiting. After this, I would definitely not trust Roomrs to book a room.
Response from RoomrsSep 30, 2026
Hello, We’re sorry for the frustration and delay you experienced throughout this process. September is historically one of our busiest months, and while that does not excuse the slower communication, the unusually high volume unfortunately affected our response times more than it should have. There was also an issue with the banking details associated with processing the refund, which created additional delays while our team worked to get everything resolved correctly. There was never any intention to withhold your funds or “pull strings,” and we’re sorry that the delays and gaps in communication left you with that impression. We take feedback like this seriously and recognize that the process should have been smoother and more clearly communicated. We’re glad we were ultimately able to resolve the banking issue and return the funds owed to you, and we appreciate your patience while that was completed. Hope all is well, The Roomrs Team