Ryan B.
Quality Tent Undermined by Poor Support
The tent itself is well-made and performs as expected. However, my experience with the company’s customer service has been disappointing. Two days after I purchased the tent, the company launched a significant promotional offer that included nearly \$600 worth of savings/bonuses. I had been receiving frequent promotional emails, so I was well aware of the offer. Given the close timing, I reached out to ask if I might qualify for one of the items included in the promotion—not the entire bundle, just a single item. Unfortunately, the response I received from Hunter was dismissive and lacked basic customer empathy. Rather than acknowledging the timing or showing any flexibility, the reply simply stated the obvious and ignored the larger context, all with a tone that came across as condescending. This experience ultimately changed my perception of the company. I had intended to place a larger order to reward top performers on my team with something different. However, the tone and handling of my reasonable request caused me to reconsider further purchases. I hope management takes this feedback seriously. Customer service plays a critical role in brand loyalty, and a more thoughtful response would have gone a long way.