RollerAdsReviews of rollerads.com

Response from RollerAdsOct 6, 2025

Hi Paten, Thank you for bringing your concerns to our attention. We always aim for transparency and want to clarify the situation. Our technical team has completed a thorough investigation. Here is the clear timeline we confirmed: You paused the campaign on October 2. We received your support request on October 3. This means that from the moment the campaign was stopped until you contacted us, only one day had passed. To explain the charges, it's important to understand how the system functions: when you pause a CPC campaign, we immediately stop sending new ads. However, users can still click on ads that were delivered before you hit pause. These are "late clicks," and they are charged on a CPC basis as they represent valid traffic. In your case, the campaign's very broad targeting generated a high volume of initial traffic, which led to a corresponding number of late clicks being processed after the pause. We provided our detailed resolution on October 6, which was within our standard investigation timeframe. A detailed explanation of the situation has already been sent to your email. We are ready to answer any additional questions you may have through our official support channel. Thank you!

Response from RollerAdsSep 30, 2025

Hello, Ashok! Thank you for this feedback! We're thrilled to be your chosen network🤍

Response from RollerAdsSep 22, 2025

Hello! Thank you for your review. We appreciate all feedback as it helps us to improve our communication and services. We would like to provide clarity on the points you have raised, specifically regarding our payment terms and the reason for your account suspension. Our payment policy is designed to be flexible and secure for both parties. While we do offer twice-weekly payments for our trusted, long-term partners, the specific payment schedule for each publisher is determined individually based on the quality of traffic and the history of collaboration. For new partners, as was the case with your account, we often initiate a Net30 or Hold30 schedule. This is a standard industry practice that allows us to verify the quality and legitimacy of the traffic before processing faster payments. This initial period is a safeguard for our network and advertisers. The initial precaution with your payment schedule was due to our system's early alerts about potentially non-compliant traffic. Unfortunately, these suspicions were confirmed. Your account was suspended not based on a generic claim, but on concrete evidence. Our monitoring systems and team identified that a part of your traffic originated from adult-oriented sources. This is a direct and serious violation of our Terms of Service, which we enforce strictly to maintain a quality advertising ecosystem for all our clients. For security reasons, we do not share detailed forensic data publicly, but we are prepared to provide this evidence to you directly via a private channel. If you wish to receive it, please contact us from the email associated with your account. We regret that our partnership ended this way. We hope this explanation provides clarity on our policies and the reasons behind our decisions💙

Response from RollerAdsAug 12, 2025

Hello, Rely R! At RollerAds, we pride ourselves on delivering high-quality traffic and actively monitor all campaigns to prevent fraud. If you’ve encountered any issues, please contact us directly at [email protected] or via platform chat. We’re committed to your success and will ensure you receive the best traffic possible.

Response from RollerAdsFeb 18, 2025

Hello Rahul, We’re sorry to hear that you weren’t satisfied with your campaign results. At RollerAds, we are committed to providing high-quality traffic and transparent service to all advertisers. Your campaign received traffic according to the settings you applied, and we requested a detailed report to investigate any potential issues. Unfortunately, without that data, we are unable to verify your claims. Regarding website transparency, we work with a vast network of publishers, and our system dynamically selects sources based on bidding and targeting parameters. While we cannot share a full list of all partner sites for privacy and compliance reasons, advertisers can track performance through their own analytics tools. If you are still open to resolving this matter constructively, we encourage you to provide the requested data so we can review your case. Our support team remains available to assist you💙

Response from RollerAdsFeb 6, 2025

Hello, Chadi! We're sorry to hear about the situation and would love to resolve it. After you submitted your site for moderation, your dedicated manager reached out via email to clarify some details, but we didn’t receive a response. Today, after your site was added, we also sent you an email. Please check your inbox, and don’t forget to check your spam folder just in case. If you need further assistance, feel free to contact us via chat on the platform or email us at [email protected]. We’d be happy to help!

Response from RollerAdsJan 9, 2025

Hello, Kevin! We’re sorry to hear about the inconvenience you’ve encountered🙏 Typically, refunds are processed within 10 business days, but during holiday periods, processing times may be longer, sometimes taking up to 10+ working days, especially when bank processing times are involved. We apologize for the delay in this case. Your refund request is being handled as a priority, and we expect the funds to appear in your account within the next few days. Please note that refunds are issued as a transaction cancellation, and as such, they might not appear as a deposit in your account, but rather as a reversal of the original charge. Our support team will reach out to you in chat shortly to provide further details, including the ARN code, and provide further guidance. We appreciate your patience and understanding, and we are working hard to resolve this for you💙

Response from RollerAdsNov 12, 2024

Hello! Thank you for sharing your feedback. At RollerAds, we’re committed to maintaining high standards in traffic quality and transparency, so your concerns are very important to us. We take bot traffic seriously and continuously implement anti-fraud measures. Ensuring quality traffic is a priority for us, and we’re always refining our systems. Regarding our backend system, we strive to deliver consistent campaign performance. Fluctuations can sometimes result from competitive factors, but please don’t hesitate to reach out to our support team via chat on the platform or send us an email [email protected]—we’d be glad to review your campaign settings and assist. Also, please note that your bid is set below the recommended level across all campaigns. A higher bid can make your ads more competitive, boosting traffic volume and quality by winning more first impressions.