Roll RoadReviews of roll-road.com

I have the Emma 3.0. it's a great bike!!! The customer service is EXCELLENT and quick to reply. Don't hesitate to get one, you'll wouldn't be disappointed.

I bought my Emma 3.0 Roll Road new. I've had one minor issue that they have been addressing with me. Overall, I stand sure that the bike is solid and am having a great time with it. I understand when I purchased the bike that they wouldn't be local but they have video support, texting, with email support. My bike is newer, so, time will tell when I have to start replacing parts and bleeding brake lines. Hope one day they are local. There is always a risk with lithium batteries; however, we must read labels and adhere to instruction of care. Make sure there are safety steps the company has taken to provide the safest product. The range I get with full load of my weight of 290 lbs is about 30 miles. However, I don't ride that long. Thank you Ann for your continued support.

I ordered my Bike I the early spring 2024. They shipped it to a local bike store whom I had build and prepare the bike for me. The bike has performed great for the last 6 months. The customer service via email and texting has been very helpful. I usually get a response within 12 hours. I have been very satisfied with the bike and with any questions or concerns that have been addressed by their customer service team.

Edit: I got notified by trustpilot that roll-road replied to my review and was amazed of the story they came up with, which is just full of lies. This company is all lies. Also they never refunded me - I had to go through a credit card chargeback. If you are considering dealing with this company at least you are aware of the risks. Long story short, beware of Roll-road. Here's how the scam works: they will ship a broken bike to you and will charge you (a lot of) fees for returning it, even though you did nothing wrong and that they're the ones at fault. I purchased an Emma electric bike from Roll-road.com. The company sent me a broken bike, I'm talking completely wrecked, and with signs of use on top of that. When I asked for a return for a refund or replacement they said I'll have to pay handlimg fees and roundtrip shipping of almost $500 in total. They kept saying that is their return policy. Seriously look it up in their site Although I kept saying the damage looks just way too bad, Roll-road tried to convince me to fix the bike, by myself first then at a local bike shop. Let me tell you, they have zero physical presence or customer service in the US. It's all based in China. They shipped me some replacement parts directly from China and I took the bike to a local shop who said quote: "it's unrepairable and unsafe. It's way too damaged, and even if you fix that it may one day get your whole home on fire". The bike shop also said the bike has significant signs of use. I already suspected that the bike has been used prior to the bike shop evaluation but roll road rejected my claims that it looks used. In general, they never address your concerns, ex: you email them about signs of use, they will reply that "they're so sorry for the damages". This is intentional. After I told them that the bikshop also said there are significant signs of use they came up with an excuse that all their bike are tested physically, BY RIDING on each and every single of them. I mean... Come on! They will keep referring you to their return terms which state lots of fees for returning / exchanging technically to steal money from you. It's a scam. Also, don't be fooled by YouTube reviews, these are paid reviews and the reviewers are treated differently than how you will be. My recommendation - save yourself the headach and go look elsewhere. Feel free to search for my video "beware of roll-road" for more information with videos and photos.