Mason K.
While using Rolitek for shipping…
While using Rolitek for shipping orders, I encountered some challenges with timeliness and communication. The Seller Fulfilled Prime orders were not consistently shipped on time, leading to potential issues with Amazon. Additionally, there were delays and uncertainties with outgoing Amazon FBA orders, including inaccurate pallet counts and missing weight information. Recently, a significant number of shipments were never delivered to customers, and Rolitek was unable to provide proof of shipment. Customer service did not take responsibility for these errors, attributing them to carrier scanning issues.