Roen Health is a modern telehealth provider focused on personalized weight loss and wellness care. We connect patients with licensed providers and pharmacy partners across the U.S. to deliver safe, effective treatment plans tailored to individual goals. With a commitment to transparency, clinical integrity, and compassionate support, Roen Health empowers you to take charge of your health—on your terms.
Roen Health (roenrx.com) has 103 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
roenrx.com
Website
roenrx.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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They charged me twice for services I never received. And refused to refund my money. They are basically stealing and dont seem to care. I would NEVER recommend them.
Response from Roen HealthJul 31, 2026
Hi Ericka, we never want anyone to feel that they were charged for services they didn't receive, and we're sorry this has been your experience. We understand how upsetting it would be to see multiple charges on your account and feel that your concerns weren't fully resolved. We'd like to clarify that the $39 initial charge is for your first month of membership, which includes access to our medical provider and care team. After the introductory month, the membership renews at $135 per month unless it is canceled before the next billing date, as outlined during sign-up.
We can also confirm that your Weight Loss Membership has already been canceled, so there will be no future membership charges. We'd appreciate the opportunity to review the charges on your account and address your concerns in detail. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to go over everything with you.
LA
Ladonna
Cancelation of my account and still…
Cancelation of my account and still could not get a refund although medication was never received. This company does not stand behind what their site says.
Response from Roen HealthJul 31, 2026
Hi Ladonna, It's concerning to hear that your account was canceled, yet you were still left with concerns about the charges even though you never received your medication. We understand why that would be frustrating, and we're sincerely sorry this has been your experience. We'd appreciate the opportunity to review your account and the charges in question.
Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you.
DS
Daniel S.
Avoid Roen Rx At All Costs
Avoid Roen Rx At All Costs: A Complete Bait-and-Switch Scam
The "Membership" Trap
They lure you in with a promotional rate of $39 for the first month, making you believe this is an affordable, straightforward path to getting your medication. But read the fine print—or rather, try to find it, because their advertising is incredibly deceptive. After that first month, the price quietly skyrockets to $135 every single month.
Here is the absolute worst part: that $135 gets you absolutely nothing. They intentionally make it seem like this recurring fee covers the cost of your actual medication, but it doesn't. It is strictly a "membership fee." You are paying $135 a month just for the privilege of using their platform, and you still have to pay completely out-of-pocket for the prescriptions on top of that. It is a complete scam.
The Cancellation Nightmare
When you inevitably realize you are being ripped off and try to leave, the real headache begins. Their system is actively designed to keep billing you. When you go through the cancellation process, they will continue to charge your credit card. When you confront them about it, their excuse is incredibly shady: they will tell you that you did successfully cancel your original account, but that you somehow created a "second account" that you forgot to cancel, and that is the one being billed. It is a predatory tactic designed to hold your wallet hostage while blaming you for a phantom subscription.
Non-Existent Customer Care
Don't expect any help resolving these fraudulent charges, either. Customer care is impossible to deal with. It takes forever to get a response, and when you finally do, you cannot get anything done. No one takes accountability, they read from useless scripts, and they refuse to fix their deceptive billing practices.
The Verdict
Be very careful! Do not give Roen Rx your credit card information. What looks like a $39 medication solution is actually a recurring $135-a-month trap for a useless membership, backed by shady cancellation loopholes and abysmal customer service. Save your money and stay far away!
Response from Roen HealthJul 31, 2026
Hi Daniel, we appreciate you taking the time to share your experience. We're sorry to hear that the pricing, membership, and cancellation process did not meet your expectations. We understand how frustrating it would be to feel that the $39 introductory membership, the recurring $135 membership fee, and the separate medication costs were not as clear as you anticipated. We also recognize how concerning it is to feel that your cancellation and billing concerns were not fully resolved.
Our program is membership-based, with the introductory $39 covering your first month of membership. After that, the membership renews at $135 per month unless canceled before the next billing cycle. This membership provides continued access to your medical provider, care coordinator, and our platform, while medication is billed separately based on the prescribed dosage. We also offer prior authorization to determine whether your insurance may cover a brand-name weight loss medication.
We'd genuinely appreciate the opportunity to review the charges and address the concerns you've raised. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review your account and answer any questions you may have.
BW
brody W.
Scam
Scam. They ask for your credit card at the beginning of the intake, so when I decided I didn't want to proceed with what I was going to get, I assumed it would just not process anything when I exited out of browser. Lo and behold, I am being charged $135 a month for absolutely nothing. I haven't received any of their products and I never even fully completed the intake form. I reached out to them and have not heard back. Stay far away!
Response from Roen HealthJul 31, 2026
Hi Brody, we understand how frustrating it would be to believe you didn't move forward with the sign-up process, only to later discover recurring $135 membership charges on your account. We're sorry to hear that you also haven't received the follow-up you were expecting after reaching out to us. We can confirm that your Weight Loss Membership has already been canceled, so there will be no future membership charges.
We'd appreciate the opportunity to review the charges on your account and address your concerns. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to go over everything with you.
CC
CICI C.
I cancelled my membership and They are…
I cancelled my membership and They are still trying to charge 800.00 , like I thought when you cancel, they are not supposed to be trying to charge my card still
Response from Roen HealthJul 31, 2026
Hi CICI, we certainly understand why you expected the charges to stop once your membership was canceled. Learning that an $800 charge was still being attempted would be both confusing and concerning. We're sorry for the frustration this has caused and would appreciate the opportunity to review your account. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into the charges with you.
ML
Marial Laura M.
This a fraudulent practice as they…
This a fraudulent practice as they requested my information before disclosing the cost of the product and after I open my account without consenting the membership I’ve been charged for a product that i never received.
Its fraud! Don’t buy anything with this company, the membership is equivalent to the product price in the local market.
Response from Roen HealthJul 31, 2026
Hi Marial, we understand how frustrating it would be to feel that charges were applied before you had a full understanding of the program and before receiving any medication. We're sorry this experience left you feeling misled. Our program includes a membership that begins with a $39 introductory month and renews at $135 per month unless canceled before the next billing cycle. We can also confirm that your Weight Loss Membership has already been canceled to prevent future membership charges.
We'd appreciate the opportunity to review the charges on your account and answer any questions you may have. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to assist you.
DP
Debbie P.
I spoke to someone for information…
I spoke to someone for information about how it works. I told them I wasn't ready to do anything at this time. They told me to call back when I am ready. The next thing I know they were taking money from my account every month. I tried to call them, finally got an answer by someone who did not speak English. I asked for a supervisor, after waiting a half hour on line, someone came on saying the supervisor was not available, but she would call me back by the end of the day, still waiting for the call back. It's been 4 days. I'm not done trying to get my money back !!
MT
Margaret T.
Do not use this company
Do not use this company. I have never given Roen permission to charge anything on my credit card!! How they got my number I have no clue. I received an alert from my credit card company that this company was trying to charge 685.00 to my cc. I immediately declined it. But a 39.00 went through which is being disputed. Then I find out Roen submitted another charge for 685.00 and of all things Citi bank cc allowed the charge. So Citi has sent this to their fraud department. What a scam and headache. Stay away or you will regret. But then again I never signed up with them for product and was charged!!!
Response from Roen HealthAug 13, 2026
Hello! We’re truly sorry for the concern and frustration caused by these unexpected charges. We understand how alarming it is to see charges from RoenRx when you do not recall creating an account or authorizing a purchase. We’d like to review the account and transaction details to determine what occurred and help address this matter. Please email [email protected] with the dates and amounts of the charges so our team can investigate further. For your security, please do not include your full credit card number.
