Roen HealthReviews of roenrx.com

Response from Roen HealthJul 30, 2026

Hi Jane, we're sorry to hear that this was your impression of our service. We understand how frustrating it can be to see a $135 membership charge when you weren't expecting it or didn't receive medication. Our program is membership-based, and the initial $39 covers the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership) for access to your medical provider, care coordinator, and our app. Medication is billed separately based on the prescribed strength, and we also offer prior authorization to determine whether your insurance may cover a brand-name weight loss medication. Please know that your Weight Loss Membership has already been canceled to prevent future charges. We'd appreciate the opportunity to review the charges on your account with you. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.

Response from Roen HealthJul 30, 2026

Hi Angila, Thank you so much for your wonderful feedback! We're thrilled to hear you've had a smooth experience with our service, from communication and shipping to the quality of your GLP-1 medication. Your support means a great deal to us, and we're grateful to be part of your health journey!

Response from Roen HealthJul 30, 2026

Hi Brittney, we sincerely apologize for the experience you've described. We understand how upsetting it must have been to pay $300, spend such a long time waiting for a resolution, and feel like you were unable to receive either your order or the refund you were expecting. We can certainly understand why this has been so frustrating. We'd genuinely appreciate the opportunity to review the $300 charge, your order history, and the communication you've received so we can better understand what happened. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to work with you toward a resolution.

Response from Roen HealthJul 30, 2026

Hi Irina, we're sorry to hear that you experienced an issue while trying to complete your payment through Klarna. We understand how frustrating it must have been to receive a "client secret is not found" error and then not get the assistance you were looking for after reaching out multiple times. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review the payment issue and assist you further.

Response from Roen HealthJul 30, 2026

Hi Patricia, we're very sorry to hear about your experience and appreciate you taking the time to share it. We understand how upsetting it must have been to experience side effects after starting your GLP-1 medication, believe your account had been canceled after speaking with one of our representatives, and then later see additional payment attempts and a balance of nearly $1,000. We can certainly understand why this situation has caused so much frustration and concern, and we sincerely apologize for the distress it has caused. We'd truly appreciate the opportunity to review your account, the charges in question, and the communication you received so we can better understand what happened and address your concerns. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you and work toward a resolution.

Response from Roen HealthJul 31, 2026

Hi Teresa, your kind words truly mean a lot to us! Thank you for taking the time to share your experience. Knowing that you felt well-informed and supported throughout the process is exactly what we hope every patient experiences. We're especially grateful to hear that our customer service made a positive impression. Thank you for trusting us to be part of your journey!

Response from Roen HealthJul 31, 2026

Hi Teresa, we're sorry to hear that this has been your experience. We understand how frustrating it must have been to see a $135 charge after you believed your membership had been canceled, especially when you did not move forward with the medication and were expecting updates regarding your concerns. We also understand how disappointing it is when you don't receive the follow-up communication you were anticipating, and we sincerely apologize for the frustration this has caused. Our program is membership-based, and memberships renew automatically while they remain active, as outlined during sign-up. We can confirm that your Weight Loss Membership has already been canceled, which will prevent any future membership charges. We'd appreciate the opportunity to review the charges on your account and the previous requests you've made. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you and address the amounts in question.

Response from Roen HealthJul 31, 2026

Hi Carol, we never want anyone to feel confused about their membership, medication, or the charges on their account, and we're sorry that this has been your experience. We understand how frustrating it would be to receive a membership charge while still waiting for your medication, especially if you believed everything was included in a single payment. We'd like the opportunity to review your account, the charges, and your order history with you. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this further.