ROENReviews of roen.nyc

My fiancé and I worked with Sherry and James to create a custom engagement ring, and we couldn't be happier with how it turned out! I had a very specific design in mind, and the quality and craftsmanship exceeded my expectations. We'll definitely be working with them again in the future!

Great customer service and beautiful jewelry!

She LOVED IT! To infinity and beyond

It was the best experience to shop at ROEN. The customer service is personal, honest and fast and the quality of the pieces I own are stunning.

Had a bespoke engagement ring made here and couldn't recommend them more! James and Sherry were both great at communicating everything about the process and answering questions we had. Both are extremely knowledgeable and obviously passionate about the work they do! I really appreciated that they showed us unique diamond cuts they offer so we could find the perfect piece that we maybe didn't even know existed. The process was great (including a recent resize request that they handled promptly), and most importantly my fiancé loves her engagement ring!

My partner and I recently designed my engagement ring with Roen and had an amazing experience. We were able to go in person in NYC to look at different stones and talk through the design. Sherry gave great suggestions and it was super helpful as the process in general is overwhelming as someone who has never made a big jewelry purchase before. The final product is beautiful and well-built. We went to some other jewelers (local and chains ie Frank Darling) and found their pricing and quality to be inferior to Roen. We hope to come back for our wedding bands!

I worked with Shay at ROEN to do my wedding bands and "upgrade" ring earlier this year. To be fair, I gave Shay a challenge by coming to her 2.5 weeks before my wedding in Italy, asking if she can help me with my wedding bands. Based on the time restriction, I had the mindset of "let's just get it done and do another wedding band later" but truly there is no need! Despite the time crunch, she asked (and executed) all the details for both me and my husband's wedding bands including engraving and other personal details. For my "upgrade" ring - I had already gone through the ring shopping process previously so I knew what I liked / didn't like and I went to Shay asking for a "simple" solitaire emerald. There's no such thing as "simple" for Shay because her attention to detail is immaculate. Everything down to the band style, basket design, prongs (because there are different ones), etc. She was nothing but patient throughout this entire process. She even went above and beyond, sending me the CAD of the upgrade ring AND a CAD with the upgrade ring paired with my wedding band to ensure a flush fit. I got my ring in ~3 weeks and I am truly obsessed. This was a long winded way of saying the craftsmanship and attention to detail is spectacular and I can't wait to do more pieces with ROEN!

I have a few fine jewelry pieces from ROEN and I also designed my engagement ring with them. I knew they were the jewelers I wanted to go with for my engagement ring when I received my first pair of diamond earrings from them. The diamonds on those studs were so white and brilliant compared to the other diamonds I had from high end designer brands. They were super involved in the engagement ring design process. I am picky and very particular on what I wanted my ring to look like and they were extremely patient and took the time to make multiple slide decks of design and customization ideas where I needed help. I really felt like the sky was the limit with my ring and I loved how involved ROEN was. My friends who I have recommended ROEN too are also super impressed by the craftmanship and quality of the diamonds especially at a very reasonable price point. ROEN has earned themselves the title of my jeweler for life :)