ROENReviews of roen.nyc

I can’t thank ROEN enough for creating the perfect engagement ring for us. From the very beginning, they made the entire process personal, effortless, and exciting. They truly listened to what I wanted — every detail from the cut, setting, and proportions was handled with precision and care. The craftsmanship is beyond stunning. The diamond sparkles beautifully, and the design perfectly captures everything I envisioned and more. You can tell they pour real passion into their work — it’s not just jewelry, it’s art with meaning behind it. Thank you again to the entire ROEN team for helping bring this special moment to life. The ring couldn’t be more perfect.

ROEN has just about the best customer service you could get and the best products. Everything I’ve bought from them has been of great quality. Everyone working there goes out of their way to make you happy. Would recommend.

I worked with ROEN to find the perfect diamond earrings and bracelet for my fiancé, and I couldn’t be happier with the result. From the very beginning, their team took the time to understand my vision and offered thoughtful recommendations that made the entire process feel effortless. The finished pieces are absolutely perfect. The diamonds are brilliant and the level of craftsmanship is exceptional. You can feel the quality and attention to detail in every element. What also stood out was how personal and enjoyable the experience was. Sherry combines expertise with warmth, making it easy to find pieces that feel both timeless and meaningful. My fiancé was blown away by the end result!

I will forever be going to ROEN for all of my jewelry. I have 4 bespoke rings from ROEN now, as well as a couple of their bracelets, earrings, and necklaces. Their customer service is absolutely above and beyond. Sherry is always able to bring my visions to life. The quality and prices of their pieces are also unbeatable. I have recommended everyone I know to ROEN and will continue doing so because they make the experience so effortless and enjoyable!

I contacted Roen at the suggestion of a friend who had their ring designed by Roen. When I was ready to start the engagement ring process, Renee and Sherry helped guide me through the design process. They were very helpful in customizing every aspect of the ring, which was helpful in deciding the beautiful details of the ring. Communication and shipping was very easy and I’m glad to have worked with Roen. My fiancée and I are very happy with the ring :)

I specifically wanted to work with ROEN because of their stellar reputation of being able to design and bring dream engagement rings into reality. I needed a trustworthy partner to merge an inherited stone with a modern design and James/Sherry worked with me on each step to ensure that the design and outcome were beyond satisfactory. Definitely give ROEN a call if you're in the market for jewelry; I'm excited to partner with them again to craft wedding bands eventually!

I've been with my significant other since high school—we just celebrated our nine-year anniversary earlier this month! Over the past year or so, I started sharing ring inspirations with him. I came across ROEN on TikTok after seeing the "secretly maximalist" post and instantly fell in love. It had been hard for me to find a ring that felt both unique and timeless, but that post changed everything. Thankfully, my best friend sent it to my (now) fiancé, and I ended up with the most beautiful ring I’ve ever seen (I might be biased, but it’s true!). Hearing about my fiancé's amazing experience working with Sherry to create the ring made it even more special. Thank you for crafting something more beautiful than I could have imagined.

Sherry rescued our engagement ring! We had met her initially when we did our initial round of shopping, but chose to go with another jeweler, not fully understanding why this other jeweler was offering a much lower cost. We found out the hard way! Slow turnaround between feedback, not being mindful of timelines, and designers who couldn't articulate the tradeoffs in the custom design that we were working on. They also ultimately produced a very poor quality ring that had production defects, was dull, and did not fit properly. I only share that to articulate the many ways in which Roen was an outstanding, opposite experience. Extremely fast responses - we were able to meet her the next day when we decided we didn't want to continue with the other jeweler. Sherry was able to clearly articulate why my envisioned design had downsides on comfort and fit, and shared her much more professional observations to validate what I intuited was very bad quality of the first ring. Together we were able to land on a modified version of the Laguna ring that had all the unique features I cared about and also fits comfortably. Roen was flexible with us dropping off the diamond between a hectic travel schedule (even being flexible about letting us hand it off at a more convenient location than their office) and was gracious with offering to defer the payment till we got the refund back from the previous jeweler. Sherry also did not once shame me for my obvious mistakes even though I deserved it! She's truly a professional when it comes to service. The final ring is absolutely gorgeous and we are so happy with it. On the surface, Roen is more expensive than the other more well known jewelers in NY, but we learned intimately what drives that price difference and feel that it was extremely worth it. I wish I could go back and just have gone directly with Roen to start - it would have made the engagement preparation process much more fun!