RockportReviews of rockport.com

BOUGHT THE BOOT LAST MONTH . DELIVERED ON DEC 5TH2023 .I HAVE CONTACT THE COMPANY ON THE JAN 8TH 2024 WHICH WAS THE FIRST SNOW ,LET ROCKPORT KNOW THERE IS LEAKING PROBLEM WITH THE BOOT AND IT IS DEFECTED . THEY ASKED FOR THE PICTURES' WHICH I DID IT, FROM THE OPENING SIDE AND THE SOLE AS THEY WANT TO SEE EXACTLY WHERE THE WATER GETTING INSIDE , DID NOT ASK FOR THE RETURN JUST WANT TO EXCHANGE WITH RIGHT QUALITY, THIS COMPANY DO NOT WANT TO STAY BEHIND THEIR PRODUCT WATERPROOF SHOE IT MUST BE WATERPROOF . IF YOU GUY ARE BELIEVE YOUR PRODUCT YOU WOULD STAY BEHIND YOUR PRODUCT ............ I WISH I COULD UPLOAD THE PICTURES THAT EVERYONE COULD SEE IT. BAD VERY POOR PRODUCT BAD CUSTOMER CARE SERVICE

Avoid buying. The company is unprofessional. Once you place order you won’t get dispatch notification. Returns are also complicated. No label included. I don’t mind to pay return postage. And to be deducted when processing refund. Rockport could learn from Uniqlo “online return process”.

I ordered the shoes and was told they would arrive between 6 to 8 days.it is now 12 days later and they have not arrived. When I called to ask to cancel the order as I would no longer be around to receive them, they refused saying that I I should have cancelled within one hour. When I pointed out that they had not met their delivery commitments, they effectively said that it was not their problem as it was the holiday season and there were delays. End of story, I paid money and did not get my shoes.

My rockport shoes falling apart after only 10 month i would never by rockport ever again absolute rubbish 😠😠😠😠😠😠😠😠

Worst shoes paid 80 bucks for shoes the lasted less then 3 months, cant get a refund jusy horrible company, even Worst shoes

Worst customer service EVER. I have requested an exchange for defective shoes and asked a question about another shoe and have received no response. I'll never buy from them again.

Agree with the complaints below about customer service. Good luck receiving the correct refund. This is not the way things were two years ago when returns were easier and I purchased lots of shoes from them. I won’t be doing that anymore.

I Just ordered 3 pairs of boots for the “fall sale” they are advertising and sending to me via email… checked the sizes and availability in the order for all 3 pairs and all show available in their website order system… placed order and paid only to receive an email stating that my order was cancelled 5 min. Later . Thought order issue might be on my end so I reordered only to receive the same mssg.. I will cancel both orders now on my card if they hit it. Reached out to them only to receive Automated mssg for calls , everything email comm. after purchase? where’s the Customer care? Support? Very Disappointed.