RockportReviews of rockport.com

Shocking customer service. My box arrived busted and they never helped with the return. Told me they’d pay me back a % of the fee, but didn’t follow through

This store is a disgrace, I wasted my money. They do not provide an ounce of customer assistance. And they also use the company EVRI which does not deliver. I had to pay to look for this shoe in all the buildings around me, I did the missing item investigation work on my own. And when I finally found the shoe I had to return it and pay an absurd price to return it!

Ordered two pairs of shoes from the original website of Rockport US in early December 2023. It is now April 2024. No sign of shoes, no sound from customer service after repeated attempts to reach them. Draw your own conclusions.

Rockport is no longer a good company. Their shoe quality has dropped over the years and their shipping policy is something out of the 1980’s. I ordered a pair of dress shoes for a business trip. Because I was leaving in 5 days I spent $32 for “1-2 day shipping”. Yes, I know that’s crazy but I needed these new shoes. The shoes aririved 6 days later, a day after I left for my trip. When I called to return they stated that the full purchase price, including shipping would be refunded. After returning I received notification that I was refunded only $72, the purchase price but not the tax or exorbitant shipping costs. They said that they require 2-3 business days for processing, and the 1-2 day delivery is added to that. Nowhere on their site is that stated. When you pay for 1-2 day shipping that is what you’d expect to get. I’ll never again buy Rockport.

First time of wearing boots one of brass? lace eyelets popped out of the boot when pulling the laces. Bought a while ago and not worn as stuck in box so out of warranty

Had wrong size shoes delivered ( ordered 8, they delivered size 6). Have been in communication for 10 days now. Asked to email me free returns label/QR code, so that I can send wrong goods back. This was a mistake on their part and I am not prepared to pay for it from my pocket! Polite generic replies with no resolution as yet! Poor customer service! Avoid!

ONLY REASON I GAVE ONE STAR IS THAY YOU CANT GIVE ZERO! WORST SERVICE EVER !!! My order was placed on December 29th. On their website it was promised to be delivered in 5 business days. After long waiting, I was surprised to find out today that my order was cancelled without any explanation. I didn’t receive any notice either. I didn’t see any refund on my card. No reply from customer service. NEVER AGAIN ROCKPORT !! Wasted money, time and left without my purchase.

I have receipts showing between my wife and I over the last 10 years we have purchased over $3,000 in shoes from Rockport. I have never, ever had a problem - until recently. They had clearance shoes where they stated the shoes could not be returned for a refund - that's the only condition listed. My history and record with them shows I have always, always worn (and ordered) the same size shoe over the years. The ones I recently received were ridiculously oversized - clearly a manufacturing defect. I went online to do the "exchange" since I wanted the shoes but needed them in a smaller size (I've never had to wear in my life) but that was okay as long as they worked. I checked online first and confirmed Rockport had in stock the smaller size I needed. They tell me I can exchange them. Their listing NEVER said anything about not being able to exchange them (especially since the shoes were incorrectly manufactured to an incorrect size). I told them I'd even pay their ridiculous $5 per pair return fee they charge - they still said "no." So, I know had over $150 in shoes (after the reduced sale price) I could not wear. I recently gave them to Goodwill since they do me no good. I immediately closed out my account and blocked their emails with my Outlook security features. I did try to email the CEO - I got a response telling me they would not forward my email to Rockport's CEO. I have that email as proof for anyone who wants to see it. I'll bet their CEO would love to see that email. Anyone know how I can bypass their CS department and get it to him/her?