Valued C.
Cost me $17.56 to find out Rockport shoes are shorter and more narrow than other company's shoes
What a terrible shopping experience with Rockport on line. Last week I ordered a pair of Pro Walker M7100 shoes in a 12M, to replace a pair of Clarke's I've been wearing in size 11 1/2 M. 1. first the "welcome20" 20% discount code would not work, so I have to accept the "welcome15" 15% discount. On $79.95 shoes: a $11.99 discount, instead of the featured $15.99 discount...so I paid an extra $4.00 on this, my first order with Rockport. 2. Then I see they charged my Discover Card $5.16 for NJ Sales Tax, even though NJ does not charge sales tax on clothing or shoes. For some strange reason they are only refunding me $4.50 for Tax on my return. 3. Today I receive the 12M shoes, which are shorter and more narrow than the 11 1/2 M Clarke's I've been wearing for years....so I need to return. 4. Even though the website indicates, easy returns within 30 days, for a $6.95 processing fee. They didn't point out that in addition to the $6.95 to return, I would not be refunded the $9.95 I paid for shipping the original order. 5. Bottom Line: it cost me $17.56 to find out that Rockport shoes do not fit my usual shoe size. Pretty upsetting, and no help from Customer Service, who said she was sorry, but that is their company policy on returns.