RockportReviews of rockport.com

Nothing more than a bunch of crooked fraudsters. Been chasing a product return in the UK worth £295 for over a month with no success. All the while they have the goods I returned in their possession. Emails plainly ignored by them. DO NOT spend your money with these con artists!!!

I placed an order on 5/6/25 after waiting for a month and half they cancelled my orders because supposedly I me the order out of the US which is not true. Puerto Rico is a US territory and obviously part of US and besides that on the website drop down list PR is on that list. This is just bad customer service. Love the shoes but again the customer service sucks.

I was on a business trip when my Rockport shoes fell apart. Very embarrassing. Pieces of rubber fell off from the side of one shoe - poor quality, made in China. Wherever I walked, I left parts of black rubber behind. Lost the trust in this brand.

Buena apariencia de la pagina, pero es una estafa. Te aparece numero de pedido y todo correcto, pero ni contestan al contacto que tienen ni te llega nada. Estafa,

Wow, what a terrible company. I purchased a pair of shoes and was told 1-2 day for handling before shipping. 6 days later I contact them about the order as it still hadn't shipped and asked to cancel it. They responded a day later that they couldn't cancel it (even though it had yet to ship), then proceeded to argue with me about how long the handling time is (even though I have the email that states 1-2 business days). 13 days later the shoes arrive and they look like they are made of paper. I have returned them but I am not being refunded the $9.95 I paid for shipping. In short, I would strongly caution against doing business with this company.

ESTAFA- SCAM La empresa es falsa Zapatos rockport outlet / zapatos rockport epaña ES UNA ESTAFA DE UNA EMPRESA CHINA ....NO COMPREN CON PAYPAL PORQUE NO DEVOLVERAN EL DINERO****CANCELEN CON SU ENTIDAD BANCARIA

I’m sorry I didn't read so many negative reviews before because I would never buy Rockport shoes. Almost new shoes formally fell apart after only a few wears. I do not understand that company as Rockport allows itself to tarnish its reputation so much by ignoring consumer complaints. You can only get instructions from the customs office that the return period is 30 days. Who wears the same shoes for 30 days to judge their quality? Anyone can make poor quality shoes in some period of time because they get pour quality parts from the supplier, but then they apologize and send you a voucher so you can buy new shoes with the error corrected. That is not the case with Rockport. They recklessly deceive customers by constantly producing poor quality shoes and without any shame they do nothing to accept complaints and start producing better quality goods. I invite all dissatisfied customers to write a negative review and warn others not to fall for their scams. That's the only way to force them to make some changes in production or to go bankrupt... Pavle

First time that I wore Rockport Boat Shoes to my office, the sole had separated by the end of the day. I tried to contact Rockport Customer Service, but their firewall returned multiple emails with the photo attached. I have purchased six pairs of Rockport shoes over the last two years. This may be my last purchase.