RockportReviews of rockport.com

I am a long time Rockport customer and have been very disappointed with the declining quality of their products. I used to buy DressSports for business and they lasted for years. The last few pair of Rockports (sports/walking shoes) have not been as comfortable and have fallen apart far too quickly.

I returned a pair of £300 boots last year and still not received a refund. Rockport have emailed me to confirm they received the boots back and would refund. Everything i get in touch I am told it will be passed on to the accounts team but to no avail. Im currently in the process of going through Ombudsman. This experience is so stressful as £300 is a lot of money. There is no customer service number to speak to someone and emails don't always get responded to. I would highly recommend that you do NOT purchase for Rockport!

Company support on orders does not exisit. Would cancel order if it was possible. DO NOT BUY FROM ROCKPORT.

Shoes are poorly made and buckled on the sides. I tried numerous times to return and it didn't work. Should have ordered from the website and I am out of 53 dollars. I will never do business with Rockport again, not even in a brick and mortar store. When I first started return, site said that I have until 3/18 to return them. A lie.

Hardly worn boots that have split on the sole after 15 months! I have a pair of American made Rockports that are 30 years old and still going strong. Cheap Chinese made rubbish. Will we ever learn?

Less than a year ago, I purchased a stylish men's Rockport walking boot (for $150) on the assumption Rockport makes a quality product. WRONG! While I give the shoe model purchased a 5 star rating for style and a 4 star rating for comfort, I ultimately rate this shoe 1 star because after only 5 months of minimum wear, the rubber soles started coming apart and falling from the main shoe. With gorilla glue, I kept patching the soles back to the leather of the shoe, but the deterioration of the shoe soles has continued to the point where I either now have to spend $90 to have shoes resoled or buy another brand of shoe. Very disappointing.

I ordered the wrong item (my fault). I went through the return process. The process is confusing and incomplete. I did not receive a return label. No instruction other than to take it to a "Happy Returns" location. Tried calling customer service. Open from NOON til 5 - are you kidding? Tried speaking to a live person; they don't offer live people. I have worn Rockport shoes for 50 years. I had reordered 2 more pairs shoes. After this experience, I cancelled.

My shoes that were rarely worn and kept in my closet with no sun or over heat that they were exposed to.I decided to wear them. I drove to a coffee shop and after get out the car I heard a dragging sound. I looked down at my shoes to see the problem... I found not one shoe but both shoes rubber soles were flapping half way down from the heal end of both shoes. How outrageous was that? I think their shoes need to have a stamped expiration date on them. That way one could at least have some awareness in advance to prevent the hazard of possible tripping at a given point. The composition of their rubber is substandard as many have seeming experience. Unfortunately if I could I would give their product a negative star.