RockportReviews of rockport.com

Soles of the shoes start breaking down within 4 to 5 days of usage and will become uncomfortable, painful, and unusable soon after. I put homemade corrective wedges in and it wasn't long till the soles compressed more! I had unfortunately bought several pairs based on their prior reputation and they are ALL like that except the Prowalkers that I bought from LL Bean. It's true, NO CUSTOMER SERVICE AT ALL!! I wasted a lot of good money, and I will blast this brand EVERY CHANCE I GET! This is the WORST company I ever had the misfortune of dealing with and hope to see a CLASS ACTION LAWSUIT against them SOON!!!!

AVOID. AVOID. AVOID. I wish I had searched for this site before I purchased. I thought Rockport was a reputable company. This online company is a disgrace. They don't answer their phone, they don't answer their emails. The shoes didn't fit and I had to return them without ever being able to contact them. We will see if they refund my money. At lease the box had return UPS labels. This is the worst on line purchase experience I've had because I avoid all the scam sites that advertise with seductive and appealing illustrations. This scam company snuck up on me. Goodbye the old trusted Rockport Shoes name. One thing they know how to do is to send about 10 emails a day to your email address. DON'T BUY FROM ROCKPORT ONLINE!

Complete con from what used to be a good company. The shoes I recently bought looked the same as the previous ones, but after a short walk turn out to be cheap rubbish. Probably can't return them as they've been outside. What a shame companies like this exist.

They often have a promotion like 2 pairs for $79 with code. By clicking the initiated box, I saw two pairs which I liked with pictures showing the exact color I liked. When I entered code to get the promotion discount, I got an error saying that the promotion does not apply. Apparently, this company put a popular color for display pictures to get a customer's attention but the promotion only applies to the color which is not popular (a different color from the picture showing with the sale). This is a false advertisement and they try to trick consumers. No more business!!

This is the second leather item that I have bought from India,that has the same poisonous chemical smell on both leather items.I do not recommend buying from India made items.

I emailed a question about a shoe I was thinking of purchasing. Could not get a response for over a week. I decided to order them and what I wanted clarity on caused them not to fit my feet. I am trying to return them and having issues. They do not include a return with order, you have to e-mail their customer support. I have sent them three e-mails and have gotten no response. Just a terrible experience.

I would give them NO stars if I could! I placed an order on 3 pair of shoes on June 17 2020 for $240. I have not received any notification about the order. Unfortunately, I checked as a guest. So I can’t provide the order number. I hoped I will get it when I will get a notification of my order, but that never happened. Now Rockport sent me the email to review the shoes I bought. Ridiculous! How can I do it, if they never sent my shoes to me? Never had an issue like this ordering online. Never! I called customer service, it is closed. I called again and again. I sent numerous emails. No one answers! I also never got a tracking number, nothing! What kind of customer service do they have? But they definitely have my email, because they sent me a notice about reviewing the shoes. I will never buy from them again and will make sure that others will know about them. Avoid at all cost this company!

This use to be a decent company to deal with I don't know what has happened but they are terrible i've been waiting for a refund for 3 weeks now trust me I won't make another purchase with this company