RockportReviews of rockport.com

I purchased the Rockport Chranson lace up shoe in Dec of 2020 directly from Rockport. These are shoes that I would wear seasonally in New England once it became cooler, did not wear in snow and not year round so they did not show any wear. They tore where the sole and sidewall of the leather meet. I did reach out to customer service in February but because they were over 1 year and regardless of the little wear, they did nothing. I will never purchase Rockport again nor recommend them.

Sadly, Rockport is no longer a quality name. I ordered shoes on amazon.ca and received them in good order only to split at the sole upper connection 6 months later. Granted their customer service was attentive, the replacement shoes were unwearable causing pain on the tops of my feet instantly due to a poor design. third times a charm right? i upgraded the shoes to 160 dollar slip-ons and they too are a problem. one shoe is smaller across the top than the other causing pain across the top of my left foot. i give up. i hope this review helps others to avoid an expensive disappointment.

I do not recommend this service. Rockport are good if you can get them from a shop. Do not buy online from this place. There is a very big chance you will not see your order.

DO NOT BUY!!! i placed an online order since Sept 2021 and i kept following on weekly because i was not getting shipping confirmation (a tracking number that was not trackable) They kept stalling for monthssss and until now i did not receive the boots. When i kept following up they mentioned it was lost in shipment and all they can do is give me back 35%and that the factory stopped shipping....now they stopped even answering They are stealing money from people shamelessly. The guy in the callcenter bluntly told me "You want us to lose our sales?!!!" i have no idea how this website is still running! Such a disgraceful brand

I'm a 20+ years customer of Rockport shoes. I had them in different shades. I replaced the black one and couldn't believe how it changed. I went to check on Google and after reading the comments I understand. These are some comments: Rockport decided to increase their profit by drastically downgrading the quality of the shoe. The soles are no longer made of high quality materials, but are now made of cheap foam rubber designed to wear out in less than a year (and they do). , Rockport filed for Chapter 11 bankruptcy protection, citing a "costly and time-consuming separation" from their former owner, Adidas AG. Charlesbank Capital Partners purchased the company out of bankruptcy in July 2018; on July 23, the company's 60 brick-and-mortar retail locations were closed Rockport offers dress shoes that are made with a choice of corrected grain leather or full-grain leather. Corrected grain leather is any leather whose surface has been altered in some sort of way or another in order to give it a certain finish, color or appearance, one that is not natural to the actual hi

I've been wearing Rockport shoes for well over twenty years, I loved their shoes, but no more. Rockport shoes are now made of plastic with a cheap spray-on coating to make them look like leather, which is fine until a a few weeks of wearing them and the spray-on fake leather coating starts coming off. A little more wax I thought...but nooo, it continues to disintegrate. After a few months the soles will either break of fall off most of the shoe. This can be fixed with a six dollar tube of Gorilla Glue contact cement, but not the break in the sole. Rockport shoes has succumbed to the bean counters and rid themselves of their annoying and costly quality control department, along with their customer care department, at least according to the reviews of their shoes. Making a shoe for next to nothing yet maintaining the retail prices of actual quality shoes seems to be the new objectives of Rockport Shoes. It's a real shame when a company that for decades produced a great product and then allows the destruction of that product to save a few dollars per pair. Rockport Shoes have now become one of the worst shoes on the market today, it really is a shame to see a great company go down the tubes. My guess is that within a year or so Rockport Shoes will cease to exist. If you own stock in this company, you might think about dumping it while you can, Robert Infantino is hell bent on leading this company into oblivion.

If i could give a zero, I would. I have been waiting for 6 weeks for my order, it's lost in Australia post, and they say 'oh, just wait another 3 weeks before lodging another enquiry'. Meanwhile, they have my money, and I don't have my order. Why, why, why does anyone use Australia Post, acknowledge on their website that there will be delays, and keep using them??

I placed two separate orders for Rockport shoes. The shoes were shown to be in stock. The first order was cancelled with the reason being "out of stock". My credit card was charged, but refunded. I then went onto the Rockport.com site, and found the shoes in question were still available in the size/color of the original order. The Rockport site showed 13 pairs of the shoes "in stock". Same as the first order, my order was cancelled by Rockport, credit card charged, then refunded. I tried Rockport customer service via their 800 line. No service available, instead a recording to contact them via email. I sent emails, and finally received one reply which did not address my clearly stated issue. Goodbye Rockport...