RockportReviews of rockport.com

Beware of this company (Rockport Canada). They are scammers. I don't know the extent to which they are scammers. It seems possible that if they have ample stock they will ship the shoes without problem, but in my case, with clearance shoes for which the size I chose was the last size shown to be available, what they did was wait a week to ship and all they shipped was the *free gift* . I'll skip the details in between, i.e. lots of suspicion on my part early on and pestering them with emails... which i think let them know I was laying a clear paper trail with photographic evidence and therefore it wasn't worth trying to "run out the clock " on the 30 day credit card dispute system, so they could keep the money. So they finally did refund the full amount.

Unbelievably bad customer service. The lady I dealt with Tikina should be working at something else rather than in customer service. She seemed absolutely thrilled to let me be stuck with an awful and hurting pair of Rockport dress shoes … hiding behind ‘policy and red tape’ rather than addressing the issue. I emailed first and got no response, then called and Tikina acknowledged the email when I called. But did nothing to solve the problem saying I had waited too long. I had not worn the shoes and only when I wore them I discovered they blistered my feet. I have lots of pairs of shoes and I had no need to wear them, and when I buy shoes I usually buy a coupe of pairs. I was a 30 year+ Rockport customer. I will never buy their crap shoes again after this awful experience. Also any shoe company that provides 4 options when you call … with one specifically being for DEFECTIVE shoe complaints must have a real quality problem. Please save yourself grief, .buy any other brand except Rockport, buy from Zappos (they will take returns ni questions asked and no shipping costs). If you do have a problem with Rockport shoes … they will make it your problem. They do NOT stand over their shoes. I am really disappointed to be stiffed over a $130 pair of bad shoes by what is evidently an awful company.

Made a purchase that was never received. Customer service would not respond to a refund request after about 60 days. After filing a chargeback, they tried to dispute. Their own tracking number indicated the item was NEVER DELIVERED.

I’ve been wearing Rockport’s for half my life the rockports that I recently bought in 2022/2023 are starting to fall apart after the 2nd month of wearing them whatever they’re doing they need to go back to basics because I might not buy another Rockport ever again. Like I said, I’ve been buying Rockport shoes since the early 2000s I’m going to give it one more chance. The quality of the shoe is going downhill big time.

My review concerns Rockport's inability to settle a complaint without the original order or payment details. I have a pair of Rockport shoes and the leather is cracking and peeling off. The Company will not consider any compensation because I am unable to provide paperwork. Many companies have the facility to do something in these instances, but not Rockport Australia.

Rockport went under a few years ago although if you look on the web you wouldn't know it. People don't remember the going out of business sales? These new boots and shoes are being made by the new owner of the name, and they are nowhere near the quality of the old Rockports. I bought a pair of boots this winter and they were disappointing. No true rubber sole like in the old days Save your money and time and look elsewhere.

I got a pair of Rockport dress shoes brand new from a physical Rockport shoe store in Michigan. The sole of one shoe split right in half. Do not buy! Cheap crap! Even the cheap dress shoes from the dollar store or other cheap dress shoes are better value for what you pay because they don’t do that! Rockport is one of these companies relying on their past reputation, theirs is from the 1970s. AVOID LIKE THE PLAGUE, DO NOT BUY, DO NOT BUY, DO NOT BUY, buy shoes from any other company!

I ordered a pair of boots, delivery was delayed, I claimed and was told that my order was delayed at french customs. Finally order appeared as delivered by french mail, never arrived. After claim for a reimbursement they offer to replace my order, claimed that product was out of stock and offered me a 30% disccount. Website is an scam