RockportReviews of rockport.com

Horrible Customer Service! Shoes are Cheep, not well made, period. They ship out you within 24hrs, good, but to return, it takes over a week, then to get a refund it takes another two weeks. RIDICULOUS! Why would you buy shoes if they're not going to return your money for over two weeks. Just try to talk to customer service and they keep rehashing their policies. But they din't answer your questions!

I bought 3 pairs of shoes, was entitled to an exchange, company never returned my emails, their phone has an automated msg, saying they can't take any calls. Horrible customer service. I'm left with shoes that don't fit me. Waste of money. Extremely disappointed at Rockport.

I have purchased many pairs of shoes from Rockport. I especially liked the Cobb Hill collection. I recently purchased two pairs of shoes and one did not fit. When I began the return process, my order was grayed out and it said that my order was "not eligible for return". I called and heard a recording to the effect that they did not have representatives available to answer the phone and to use the website. I sent three emails and never heard back from them. They have lost a customer, but I don't think that they care.

I purchased two pairs of shoes but was shipped a completely different items. Based on return policy my situation does not qualify because it is a final sale item. Customer service is completely automated and there is a 1-800 number that is basically completely deactivated. The automated reply recommends a follow-up if issues are not resolved. Online customer service refuses to reply after the initial automated first reply. As you can see with all of the other responses on Trustpilot 90% of the replies are negative. I would not trust Rockport to resolve issues. You will likely have to dispute through your credit card company to resolve. 08/31/2023 Rockport CC follow up: They only contacted me after I filed dispute with my credit card company. How convenient. ORDER RP1018712

I ordered slippers that were supposed to be size 11 but they sent size 12. I go online to exchange and my order is grayed out. They don't answer their phones because they're "too busy". Yeah too busy fielding complaints from irate consumers!! I sent the inquiry form on their site LAST Monday and just got an email from Natalie telling me to go to the returns page on their website! Duh, I already did that, like I explained in the email you got from me Natalie!! I'll never buy anything from them again 🤬🤬🤬

Terrible, there’s no customer service. Tried to exchange a pair of shoes and a month later no exchange or refund received and no word from Rockport despite emailing and requesting an update. Their phone rings out - please never buy from Rockport!

Terrible Customer Service. Ordered men's US10.5 shoes online, unfortunately too small. Tried to exchange for size 11, but the site would not allow returns or exchanges I never saw final sales posted anywhere during the sale, on my order, nor on the site when I looked up the same shoes. I have contacted customer service multiple times but only received one initial response that said to use the aforementioned process and to write back if not able. Still no response.

I purchased two pairs of men's shoes, one black, one tan, in an identical style, on 26 Nov 2022 from the Rockport.com website which invites GB pound sterling purchases. My husband tried on the black pair and was delighted with them. The tan pair came in a box which stated the correct size. He opened the box and checked they looked ok but did not check the inner size labe and did not try them on. He has tried the tan pair a few months later. They are a size 7.5 size while the box states 8.5. Further, the inner sole unlike that in the black pair, is faulty and does not lie flat. I emailed the company and attached images of: Proof of purchase from my MasterCard and PayPal accounts and Images of box with bar code and sizing, inner size label, and faulty sole. I had clearly been sent a faulty item packed in the incorrect size box. I stated that I wished to return these for a replacement item in a size 8.5 with reimbursement of postage costs. I received a standard letter stating that Rockport would only accept returns from a US addresee. This unfortunately gives the company potentially an opportunity to despatch faulty goods to non US addresses knowing their small print conditions on returns/ refunds non US purchases will be missed by simple souls such as I. I will not purchase a Rockport item ever again.