RockMerch.comReviews of rockmerch.com

Still waiting for my order placed on Nov. 30, 2021 that was to be a Christmas gift. I have since had to buy something else since this clearly won't arrive in time for Christmas. By the way, it has been 16 business days and the up to 32 business days to ship is ridiculous. I am truly frustrated and had I known what a miserable experience this would be I would never have ordered from you. Just like others shared on here, can't get a live person only an automated email response about your shipping times. Your customer service is truly lacking and sadly one of the worst I have experienced in years.

I would love to give you more stars, I ordered a shirt and haven't heard when it going to be shipped.. I won't mind doing a better review if I gety order.

I ordered three shirts for niece/nephew Christmas presents. I received a confirmation right away that stated I will be contacted when it is shipped out. One week later, I still have not received any communications, and have sent two messages that have not been answered. Very frustrating. No phone number, just want to be able to communicate with a real person!

It took so long to arrive and only after contacting company where was my order. The lead time on orders is ridiculous for this day and age. Order in winter and hope it arrives before summer is over. Ordered 2 shirts each a different quality. Very expensive. Very slow.

Tried to contact this business, never replied to my email asking where my product was, item was 2 months late.

Great company to deal with. Great selection of merch and always quick delivery. I can always find what I want here that can't be easily found elsewhere, as I am an old rocker from the '60's and '70's rock explosion. They have a wide selection up to the current music, as my last order contained a Passenger CD. You won't go wrong ordering from RockMerch!

Never again.

So I ordered two really cool things from rockmerch.com for my kid for Christmas well I got a keychain and that's totally not what I ordered I'm so far sent two emails they said they'd reply within 24 hours cuz that's the only way to contact them I've left my number I have not heard anything back from them like they're just ghosting me hopefully we can work something out before Christmas if not I'm going to have to go to a higher level but you would think the people that has the coolest shirts in the world would be a lot better about their business I would love to reorder from them but at this point of just being ghosted and hearing nothing back is making me change my mind I understand things get messed up in orders but to not respond to anybody and the only way to contact you is through email makes it quite difficult to trust a company if they do respond back to me and make everything good I will take down this review and give them five stars but as of right now I'm a little perturbed