Gordon in A.
After having my order for several weeks…
After having my order for several weeks they canceled it with the following email message: Your order has been canceled Order #27529 was canceled because we did not have enough stock to fulfill your order and your payment has been refunded .
Response from RockMerch.comJan 5, 2022
Hi Gordon, We did some further research regarding your order. Again, we apologize that the item you purchased was not available. It was a Special Order item and as soon as we determined that we would not be able to fulfill this order for you, we issued the refund and the automated message was sent. It does seem a bit abrupt and non-empathetic so we'll work on that! We double checked with the customer service team and we did also send you a more personalized note apologizing for the inconvenience and provided you a $5 discount on a future order to try us again. If you did not receive that, we would be happy to re-send it to you. The overwhelming majority of orders have no issues and we do hope you give us another try! Keep on Rockin' in the New Year! RockMerch 🤘