Rocket RxReviews of rocketrx.com

Response from Rocket RxJun 11, 2025

Thank you for your feedback. We’re sorry to hear that you experienced issues with the booking system. After reviewing your account, we can confirm that your prescription was already approved based on a video consultation you completed within the past 90 days. Because of this, no further action is needed on your end, and your order is currently being processed without delay. If you have any other questions or concerns, please don’t hesitate to reach out — we’re happy to help! Best regards, Rocket RX Team

Response from Rocket RxMay 30, 2025

Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and truly regret that it didn’t meet your expectations. While we do not have a record of the interaction as described with the information provided, we take concerns like this seriously and are committed to providing high-quality service to every customer. Shipping delays can be incredibly frustrating, especially when it comes to time-sensitive items like medications. While our responsibility extends to ensuring orders are shipped promptly and with tracking, we understand that delivery issues can still occur. In such cases, our team works hard to help customers navigate next steps and find solutions where possible. We appreciate your recognition of the product quality and will use your feedback to help guide improvements in our service. Should you wish to further discuss your experience, we have reached out via email.

Response from Rocket RxMay 21, 2025

Thank you for your feedback, and we’re sorry to hear about your frustration. The additional consultation you were asked to complete is a requirement specific to the state you reside in. In order to legally prescribe medication there, the state mandates a medical consultation prior to each prescription. The good news is that your state allows this consultation to be completed over the phone, which can help speed things up. Please feel free to give us a call at (888) 819-1565, and our team would be happy to assist you in completing the consultation as quickly as possible. We appreciate your patience and understanding, and we’re here to help every step of the way. Kind regards, The Rocket RX Team

Response from Rocket RxMay 20, 2025

Hello Mark, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx and we are always working to improve our services and better support our customers. We are sorry you were unable to upload your documents. We are more than happy to assist with this step in the ordering process. We’ve reached out to further assist you via email. Kind regards, The RocketRX team

Response from Rocket RxMay 21, 2025

Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify. As a telehealth provider prescribing prescription medications, we are required by law and medical regulations to verify a patient's identity. This includes a government-issued photo ID and a selfie to confirm the ID matches the person placing the order. These steps are in place to ensure patient safety and to prevent misuse or fraudulent access to prescription medications. We know this may feel more involved than a typical online purchase, but since we are providing prescription treatments, the standards are understandably higher. We truly value your interest in our service and are here to help if you ever feel comfortable moving forward. Thank you again for taking the time to share your experience. Kind regards, The Rocket RX Team

Response from Rocket RxMay 7, 2025

Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been to have your order canceled without a more thorough explanation or follow-up. Our process is designed to prioritize safety and ensure prescriptions align with clinical guidelines. That said, we recognize that the questionnaire should allow for more flexibility—especially when patients have experience with multiple medications. We're actively reviewing our intake process to avoid limiting responses in ways that might misrepresent a patient's history. We also apologize if our customer support response felt dismissive. That’s not the standard we hold ourselves to, and your feedback is being shared with our team to ensure we do better moving forward. We’re glad your refund was processed quickly, but we regret that your overall experience fell short. If you're open to giving us another try, we’d be happy to assist you personally and make sure things are handled more carefully. Sincerely, The ZipHealth Team

Response from Rocket RxApr 28, 2025

Hi Terry! Thank you for your feedback. We have reached out to you via email to ensure this matter is handled. We are committed to enhancing the customer experience, and your valuable feedback is greatly appreciated. Should you need further assistance, please reach out to us.

Response from Rocket RxApr 18, 2025

We understand your frustration with the incorrect order processing and the lack of a refund. We sincerely apologize for this experience. That’s really frustrating. Have you been able to reach out to their customer service yet? We value your feedback and will use it to improve our processes.