Rocket RxReviews of rocketrx.com

Response from Rocket RxAug 29, 2025

Thank you for your feedback. We regret to learn about the difficulties you encountered with your delivery due to delays with the United States Postal Service. While we were able to process your order promptly, unforeseen delays with the carrier are unavoidable, and we sincerely apologize for any inconvenience this may have caused. Our customer service representatives have already contacted you to provide assistance with this matter. We kindly request that you review the email address on file for this account, as we have not yet received a response from you. Best, Rocket RX

Response from Rocket RxAug 25, 2025

Thank you for your feedback. We completely understand your concern about providing personal information. Please note that we request a photo ID and a selfie before an order is finalized and paid for, so patients are aware of this requirement ahead of time. This documentation is necessary because we are a licensed pharmacy, and we must verify your identity in order to safely and legally write a prescription. We appreciate your understanding and respect your decision if you choose not to proceed with an order. Warm regards, Rocket RX

Response from Rocket RxAug 19, 2025

Hello John, Thank you for taking the time to leave us feedback through Trustpilot. We take patient feedback very seriously here at ZipHealth and are always working to improve our services and support our customers. We're sorry to hear that you haven’t received your order yet, we understand how important this is. After checking your account, we couldn’t find any record of an order placed. If you believe this is an error, please double-check your order confirmation email or the payment method used. We’d be happy to assist you further once we have more information. In the meantime, please rest assured that we are committed to helping you receive your medication. If there was any issue with your order we will work with you to resolve it promptly. Thank you for your patience and understanding. For further information, please contact our customer care team at (888)-819-1565. Our lines are open Monday to Friday from 9am to 10pm (EST).  Should you require further assistance, please do not hesitate to contact us.

Response from Rocket RxJul 26, 2025

We're sorry to hear about your experience and appreciate your honest feedback. We're continuously working to improve the website and will share your comments with our team to help guide those improvements. If there's anything we can assist you with directly, please don’t hesitate to reach out.

Response from Rocket RxJul 11, 2025

We’re sorry to hear about your experience. We appreciate your feedback and take it seriously. If you’re still having trouble uploading your photo or ID, please reach out to our support team directly — we’re here to help resolve this as quickly as possible.

Response from Rocket RxJul 10, 2025

Thank you for your feedback. Our quantity limits are in place to promote safe use and to prevent the risk of overdose or stockpiling. We understand this may be an inconvenience at times, and we truly appreciate your understanding as we prioritize patient safety.

Response from Rocket RxJun 25, 2025

We’re truly sorry to hear about your experience and understand your frustration. While identity verification is a necessary step before we can process and ship any order, we should have communicated more clearly about the delay. Thank you for bringing this to our attention.

Response from Rocket RxJun 12, 2025

We're sorry to hear about your recent experience and that our phone support didn’t meet your expectations. That’s not the level of service we aim to provide, and we truly regret any frustration caused. We’d appreciate the opportunity to make this right — please feel free to reach out to us directly at (888) 819-1565 or email [email protected], and we’ll do our best to assist you further.