Rocket RxReviews of rocketrx.com

Response from Rocket RxFeb 6, 2025

Hello James, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We are sorry to hear you have experienced a delay with the carrier. Our customer support team will review your account and outreach to you asap. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team

Response from Rocket RxDec 18, 2024

Thank you for sharing your feedback. I sincerely apologize for the delay with your previous order and for any inconvenience it may have caused. We understand how important it is to receive your orders on time, and we are committed to ensuring that your current order arrives as scheduled. We value your trust and are grateful for the opportunity to make things right. If there’s anything we can do to assist you further or if you’d like to check the status of your current order, please don’t hesitate to reach out. Thank you for giving us another chance—we truly appreciate your patience and understanding. Best regards, Rocket RX Team

Response from Rocket RxNov 14, 2024

Hello Jeffrey, Thank you for taking the time to share your feedback with us. We completely understand your frustration, and we appreciate your honesty. We are committed to providing the best value for our customers while preserving the quality of our products and services. We're grateful for your support and hope to continue providing you with a great experience. If you have any questions or concerns please feel free to reach out to our customer support team. Best regards, The Rocket Rx Team

Response from Rocket RxNov 11, 2024

Hello Michael, Thank you for taking the time to share your thoughts with us. We're sorry to hear about your experience with pricing and the frustration it has caused. We apologize for any confusion and we would like to address your concerns further. If you could reach out to our customer service team, we would be happy to assist you further. Thank you once again for your feedback. Best regards, The Rocket Rx Team

Response from Rocket RxOct 23, 2024

Thank you for your feedback. We understand that price changes can be frustrating, and we appreciate your honesty. Our goal is to provide the best possible service, and the recent price adjustment was made to ensure we can continue to deliver the quality and support you've come to expect from us. We value you as a customer and would love the opportunity to discuss ways we can continue to meet your needs. Please feel free to contact us directly at [email protected] to explore any available options. We hope to continue serving you in the future. Best regards, The RocketRX Team

Response from Rocket RxOct 10, 2024

Hello David, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. If we can be of further assistance, please contact our customer care team at (888)-819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRX team

Response from Rocket RxOct 8, 2024

Hello Joe, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. We do apologize for the inconvenience. We will be reaching out to you via email to follow up. For further information, please contact our customer care team at 888-819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRX team

Response from Rocket RxSep 27, 2024

Hello Brandon, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at Rocketrx and we are always working to improve our services and better support our customers. We have reached out ot you directly via email to address your concerns about completing a video consultation. For further information, please contact our customer care team at (888) 819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The Rocketrx team