Rocket RxReviews of rocketrx.com

Response from Rocket RxJan 10, 2025

Thank you for your feedback, and I’m so sorry to hear that the discount code didn’t apply as expected. We understand how frustrating that can be and truly appreciate you bringing it to our attention. If you’d like, please reach out to us directly with the code you used and your order details—we’ll be happy to resolve this for you as quickly as possible! Kind regards, Rocket RX Team

Response from Rocket RxOct 2, 2024

Hello Clark, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and confusion you encountered during your refill request. Your safety is our number one priority, and we strive to ensure that all medications are used safely and effectively. We understand how important it is to have clear communication regarding dosage recommendations. We have followed up with you via email to provide a detailed recommendation that we hope will be helpful. If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your feedback, as it helps us improve our services. Thank you for your understanding, and we hope to serve you better in the future. Best regards, The Rocket Rx Team

Response from Rocket RxJul 22, 2024

Hello, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx. We are always working to improve our services and better support our customers. We understand your frustration with the lack of identification markings on the tablets and the perceived potency issue. We apologize for the experience you have had with us in this regard. We are happy to help you with the issues you have experienced and you can contact us to assist you. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRx team

Response from Rocket RxJun 25, 2024

Hello Clarence, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx and we are always working to improve our services and better support our customers. We have reached out to you by email to resolve this issue. For further information, please contact our customer care team at 888.819.1565 Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRx team

Response from Rocket RxSep 11, 2023

Hi Tom, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx and we are always working to improve our services and better support our customers. The order you placed on Wednesday, September 6th was delivered by USPS on Saturday, September 9th. You selected the standard shipping option which is 1-5 business days for delivery. We apologize for any confusion around shipping times. If you require further assistance, please contact our customer care team at your earliest convenience - Email: [email protected] Phone: 888-819-1565 Kind regards, The RocketRx Team

Response from Rocket RxJun 23, 2023

Hello Kyle, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx, and we are always working to improve our services and better support our customers. We apologize for any frustration / confusion during the registration process. I will pass along your feedback to the relevant department. Since you did not apply the promotional code, we have refunded 15% back to your original payment source. Please allow a few business days for this refund to process. Please contact our customer care team at (888)-819-1565 for further information or assistance. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRx team