Rocket RxReviews of rocketrx.com

Response from Rocket RxJul 10, 2025

Hi Michael, Thank you for sharing your experience. We’re glad to hear the initial steps felt easy, and we’re sorry the process became unclear when it came to sending your information. To help keep our patients safe, we do require a photo ID, and we understand that texting may not be ideal. Our Customer Care team is happy to walk you through the steps and make it as simple as possible. Please feel free to reach out — we’re here to help!

Response from Rocket RxJul 5, 2025

Thank you for your honest and detailed feedback. We sincerely apologize for the frustration and inconvenience this experience caused — especially given the time-sensitive nature of your medication and your upcoming travel plans. While delays related to medication changes, holidays, and carrier schedules can sometimes be outside of our immediate control, we understand that communication and empathy are just as important. It’s clear we fell short in both areas, and we’re genuinely sorry that you didn’t receive the support and proactive service you deserved. Your experience has been shared with our team so we can identify where we went wrong and improve moving forward. We value your continued trust and hope to earn back your confidence.

Response from Rocket RxMay 27, 2025

Thank you for your feedback, and we appreciate you taking the time to submit your medication list. We understand that providing this information may have been unexpected, but please know that requesting a current medication list is an important part of our clinical review process. It helps our licensed providers ensure that any prescribed treatment is safe and appropriate based on potential interactions or health conditions. Your safety is our top priority, and we truly appreciate your cooperation in helping us deliver the best possible care. If you have any further questions or need assistance, feel free to reach out—we’re here to help. Sincerely, Rocket RX Team

Response from Rocket RxApr 18, 2025

We understand your frustration about the discount not being applied to your order. We strive to ensure all promotions are applied correctly. We appreciate your patience please contact our customer service and provide your promo code so we can honor the discount.

Response from Rocket RxApr 18, 2025

We appreciate you taking the time to share your feedback. We're sorry to hear that the product didn't meet your expectations. We value your experience and will use your feedback to improve our offerings.

Response from Rocket RxFeb 11, 2025

Hello JP, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. We apologize for the inconvenience and what you have received from using our services! We strive working and partnering with every patient and are more than happy to provide assistance. For further information, please contact our customer care team at (888)-819-1565. Our lines are open Monday to Friday from 9am to 10pm (EST). Kind regards, The RocketRX team

Response from Rocket RxJan 28, 2025

Hello Brian, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. We apologize for the inconvenience that you have experienced with using our services! We are more than happy to further assist you if you would like to contact our customer service contact information. For further information, please contact our customer care team at (888)-819-1565. Our lines are open Monday to Friday from 9am to 8pm (EST). Kind regards, The RocketRX team

Response from Rocket RxJan 16, 2025

Thank you for sharing your thoughts and concerns. It sounds like you're experiencing both the benefits and challenges of managing your health. It's great to hear that you feel like a "new man" at times, but I also understand your worries about the combination of medications and their potential risks. Given your age and the various medications you're taking, we strongly recommend discussing these concerns with your healthcare provider. They can assess how your current treatment regimen might be affecting you and whether any adjustments are needed, particularly in regard to how the medications might be interacting with each other. It's important to strike a balance between managing your health conditions and maintaining your overall well-being. In the meantime, if you're feeling overwhelmed or noticing a negative impact on your relationships, it might also be helpful to talk to a therapist or counselor. They can provide support and help you navigate these changes. Wishing you all the best as you work toward feeling your best and managing your health. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, Rocket RX Team