Rocket RxReviews of rocketrx.com

Response from Rocket RxJan 23, 2026

Hello there! We appreciate your feedback. We're sorry you were surprised by the pill size. The size doesn't affect the efficacy, but we recognize your concern about discretion. We'll share your comments with our product development team for consideration!

Response from Rocket RxJan 20, 2026

Hello, Thank you for taking the time to bring this to our attention. We apologize for any frustration caused with our subscription options, and are happy to provide updates on your recent orders. A member of our customer care team has reached out via email with tracking information for your orders. We appreciate the opportunity to resolve this issue and are always here to assist with any future orders.

Response from Rocket RxJan 3, 2026

Hello there! We regret that your prescription was back-ordered, and you had to accept a substitute. We appreciate your kind words regarding our customer service representative's helpful assistance. Please know that we're doing everything in our power to rectify the situation and it is our hope to be able to be fully stocked here soon to provide you with what you need! Again, thank you for your feedback!

Response from Rocket RxDec 27, 2025

Hello! I hope you're having a wonderful day! We're so sorry for the inconvenience! We've noticed that when patients report that they've noticed a fee and haven't logged in or called to place an order, it’s likely that an unintentional subscription order has been processed as a result of a patient not manually selecting the one time order option during check out on a past order. We’ve sent you an email to help clear up any confusion you might have regarding your charges. We can’t wait to provide you with the clarity you need regarding your concern!

Response from Rocket RxDec 20, 2025

Thank you for your feedback! We’re glad to hear you’re enjoying the product. We sincerely apologize for the shipping delay and understand how frustrating this can be. Please contact our support team, and we’ll be happy to review your order and provide more information about the delay.

Response from Rocket RxDec 10, 2025

Hi there! We're really sorry to hear that your order took a bit longer than expected. To help speed things up, we suggest placing your orders in the morning at the start of the week when our team is all hands on deck! Orders placed after 3pm or on the weekends are processed the following business day. Be sure to submit all required documents ASAP to prevent delays. Also, if you're a subscriber, it might be a great idea to tweak your subscription frequency in your account to better suit your needs! We truly value your feedback and will definitely look into our processes to make things even better.

Response from Rocket RxNov 13, 2025

We’re very sorry to hear about your experience. We take billing concerns seriously and would never intentionally charge for an order that wasn’t placed. Please reach out to our support team directly with your name and email so we can review your account and resolve this right away. Thank you for bringing this to our attention — we’re here to help make it right.

Response from Rocket RxNov 3, 2025

Hello, Thank you for sharing your feedback. We are happy to hear you found the reordering process easy. Best, Rocket Rx