Rocket RxReviews of rocketrx.com

Response from Rocket RxJan 21, 2026

Hello, Thank you so much for taking the time to share your feedback. Our goal is always to make the ordering process as seamless as possible; however, certain U.S. states have specific video consultation requirements when it comes to prescribing medication via telehealth. That said, we offer a few options to help make the consultation process easier, and we’re always happy to support you along the way. One of our friendly customer care agents has already reached out to you via email to help you with completing your consultation. We truly value your feedback and appreciate the opportunity to address your concerns and improve your experience.

Response from Rocket RxJan 13, 2026

Hello, Thank you for taking the time to share your feedback. We sincerely understand how frustrating this must have felt, and we’re very sorry for the inconvenience caused by the medication being temporarily out of stock. This was never intentional, and we truly appreciate you giving us the opportunity to address your concerns. One of our customer care agents have reached out to you directly via email with a special promotional code so you can still take advantage of the offer you missed. Your experience matters to us, and we’re grateful for the chance to make things right.

Response from Rocket RxDec 29, 2025

Hello, Thank you for sharing your feedback. We apologize for any frustration caused by our quantity limits. As telemedicine providers, we must follow strict guidelines regarding the quantity of medication that can be dispensed to each patient within a set timeframe. For on-demand ED medications, the current limit allows for 64 tablets every 68 days. This means you’ll still be able to take advantage of the pricing for the larger pill count once the quantity restrictions reset. Our support team would be delighted to review your account and provide you with details on when you’ll be able to place an order for a higher quantity. Please reach out to us at [email protected] and we’d be happy to assist you further.

Response from Rocket RxDec 20, 2025

Thank you for sharing your feedback. We’re sorry to hear about your experience with shipping delays and pricing. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. If you’re open to it, our support team would be happy to review your order and see if there’s anything we can do to help.

Response from Rocket RxDec 18, 2025

Hello. We’re so glad you reached out to us about your orders! At RocketRX, we have a wonderful variety of manufacturers for each treatment we offer, and they often rotate based on stock and availability. While the medication might look a bit different, as each manufacturer has its own unique compounding techniques, rest assured, it’s still the same medication you ordered! Also, if you find a specific manufacturer that you really like or one that you’re not so fond of, please let us know! We’d love to make sure you get exactly what you enjoy with every order. If you have any questions, comments, or concerns about the medication you’ve received, don’t hesitate to reach out to our friendly customer care team at (888)-819-1565. We’re here for you Monday to Friday from 9am to 10pm (EST). Best, Rocket Rx

Response from Rocket RxDec 2, 2025

Hello Rajapuri, Thank you for taking the time to leave us feedback through Trustpilot. We take patient feedback very seriously here at RocketRX and are always working to improve our services and support our customers. The reason we require a consultation is due to state regulations for the state in which you are located. A consultation must be completed every 90 days whenever a new order is placed. This process helps us protect your account and ensures we comply with all service and safety requirements. We’ll keep the call as quick and easy as possible.  Thank you for your understanding! For further information, please contact our customer care team at (888)-819-1565. Our lines are open Monday to Friday from 9am to 10pm (EST).  Should you require further assistance, please do not hesitate to contact us.

Response from Rocket RxNov 20, 2025

Thank you for sharing your feedback. We’re very sorry to hear about your recent experience, as this is not the level of service we aim to provide. Your concerns regarding the ID verification and the interaction you had with our team are important, and we will be reviewing this internally to ensure it doesn’t happen again. We also apologize for the delivery issue you encountered. Your order should have been delivered discreetly and securely, and we regret that this was not the case. Please reach out to us directly so we can look into your account, address these concerns in detail, and make things right. We truly appreciate your patience and the opportunity to improve.

Response from Rocket RxOct 25, 2025

Thank you for your question. At this time, we do not accept Medicare or Medicaid. We appreciate your feedback and will keep it in mind as we continue to explore ways to expand coverage options for our customers.