Rocket RxReviews of rocketrx.com

Response from Rocket RxJul 28, 2026

Hello Joe, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with the re-ordering process was frustrating and that you felt unsupported when trying to get assistance. We understand how important it is to have a smooth and reliable way to manage your medication, and we recognize how frustrating it can be when the process does not meet your expectations. Providing accessible, timely, and helpful support is extremely important to us, and we sincerely apologize that your experience did not reflect the level of care we strive to provide. Unfortunately, we were unable to locate your patient account based on the information provided. We would appreciate the opportunity to look into your experience further, better understand what happened, and help address any concerns you may have. Please reach out to our support team with your account details so we can assist you directly. Thank you again for sharing your feedback. We truly appreciate your input and the opportunity to continue improving the experience we provide for our patients. Best regards, The RocketRx Team

Response from Rocket RxJul 25, 2026

Hello, Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention and apologize for any frustration or confusion you experienced during your ordering and verification process. At RocketRx, we are committed to providing safe, convenient access to prescription care while maintaining the highest standards of patient privacy and security. As a telemedicine company providing prescription medications, we are required to complete a two-step identity verification process, which includes a valid government-issued ID and selfie verification. We understand that providing this information may feel like an additional step, but it is an important measure that helps ensure prescriptions are issued to the correct individual and protects against unauthorized use. All information submitted through this process is handled securely and in accordance with applicable privacy and security requirements. Our licensed healthcare providers carefully review patient information to determine appropriate treatment options, and we strive to make our ordering process as transparent and seamless as possible. We also understand that delays related to verification can be frustrating, particularly when expedited shipping has been selected, and we apologize for any inconvenience this may have caused. We would appreciate the opportunity to review your experience in more detail and address any remaining concerns. Our team has requested additional information so we can better assist you and work toward a resolution. Thank you again for your feedback and for allowing us the opportunity to improve your experience. Kind regards, The RocketRx Team

Response from Rocket RxJul 6, 2026

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration. In some cases, orders may be temporarily delayed if there are issues with the ID or selfie provided during the verification process. When this happens, we always communicate updates and next steps through email and SMS to ensure patients are kept informed. We’re sorry if this process felt unclear or frustrating, and we appreciate your patience while it was being resolved. If you have any remaining questions or concerns, our team is always here to help and happy to assist further.

Response from Rocket RxJul 20, 2026

Hello, We’re sorry to hear about your concerns and would appreciate the opportunity to look into this further. Unfortunately, we were unable to locate your account with the information provided, so we have reached out to request some additional details to help us investigate. We take concerns regarding patient privacy and medical information seriously and would like the chance to review your experience and provide any clarification needed. We kindly ask that you respond to our request for additional information so we can better understand your experience and have our team assist you further. Thank you for taking the time to share your feedback. We appreciate the opportunity to review your concerns and look forward to addressing them. Kind regards, The RocketRX Team

Response from Rocket RxJul 20, 2026

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced regarding your order and refund process. We have reached out to you directly to provide further clarification and assist with your concerns. We understand the importance of timely communication and providing the support our patients need, and we are sorry that your experience did not meet the level of service we strive to provide. We kindly ask that you respond to our outreach so we can address any remaining questions, provide any additional assistance needed, and work toward a resolution. Thank you for your patience and for giving us the opportunity to review your concerns and support you further. Kind regards, The RocketRx Team

Response from Rocket RxJul 20, 2026

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced. We understand how important it is to receive your order as expected and have timely access to the support you need, and we are sorry to hear that your experience did not meet the level of service and care we strive to provide. We take your concerns seriously and would appreciate the opportunity to review what happened, understand the details of your experience, and assist in addressing any outstanding issues. Unfortunately, we have been unable to locate your account using the information available from this review. We have reached out requesting some additional details so our team can investigate further and provide the appropriate support. We kindly ask that you provide the requested information or reach out to our team directly so we can locate your account and look into this matter in more detail. We would truly appreciate the opportunity to assist you and work toward a resolution. Thank you again for bringing this to our attention. Your feedback is important to us, and we look forward to the opportunity to support you further. Kind regards, The RocketRx Team

Response from Rocket RxJul 20, 2026

Hello Joseph, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to receive the correct medication as expected, and we are sorry to hear that your experience did not meet the level of service and support we aim to provide. Unfortunately, we have been unable to locate your account using the information available from this review. We have reached out to request some additional details so we can properly investigate the situation, review what occurred, and assist in resolving your concerns. We kindly ask that you provide the requested information or reach out to our team directly so we can locate your account, provide further support, and work toward a resolution. We truly appreciate the opportunity to look into this matter and address your concerns. We look forward to assisting you and appreciate you bringing this feedback to our attention. Kind regards, The RocketRX Team

Response from Rocket RxMay 19, 2026

Thank you for taking the time to share your experience, and I’m sorry for the frustration caused by the delays in delivery. While we always do our best to process and dispatch orders promptly, once a package is handed over to the courier, transit times and routing are unfortunately outside of our control. For standard shipping, USPS estimates a delivery window of 2–5 business days. If your order continues to be delayed or you need further assistance, please don’t hesitate to reach out to our team directly, we’re always happy to help and look into it for you.