Rocket RxReviews of rocketrx.com

Response from Rocket RxMay 13, 2024

Hello Terry, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. Upon reviewing your account, it has come to our attention that we have not yet received the necessary identification documentation from you. This documentation is a legal requirement for us to proceed with your order. Despite our previous request for this information, we have not been able to finalize your order. We have attempted to contact you via email and are hopeful that we can offer you exceptional service and assistance in the near future. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).

Response from Rocket RxMay 1, 2024

Hello Nash, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We were receiving a large volume of contacts today and we’re sorry to say we had to turn our phone lines off while we prioritize replying to emails. We are truly sorry for the inconvenience and frustration you experienced with your recent order. We have reached out via email and hope to provide the best resolution as soon as possible. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRX team

Response from Rocket RxMay 1, 2024

Hello Bennie, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. When placing an order for a treatment, particularly in the realm of telehealth, it is crucial that our healthcare providers contact our patients with specific inquiries to guarantee the safety and well-being of our clients. Given the high volume of orders received daily, as highlighted during the ordering procedure, our healthcare providers may require up to 24 hours to initiate contact for the essential information needed to proceed with the ordering process. We've emailed you requesting more information so that we can help resolve this situation as soon as possible and we sincerely apologize for any inconvenience this has caused.

Response from Rocket RxApr 30, 2024

Hello Clarence, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx and we are always working to improve our services and better support our customers. We have reached out to you by email to resolve this issue. For further information, please contact our customer care team at 888.819.1565 Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRx team

Response from Rocket RxApr 20, 2024

Pt removed review.

Response from Rocket RxApr 25, 2024

Hello Jeff, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for any inconvenience caused. Our phone lines are currently experiencing temporary issues, and we are actively working on a resolution as quickly as possible. Please reach out to us via email so we can resolve this matter for you promptly. We will look forward to hearing from you. Kind regards, The RocketRX team

Response from Rocket RxMar 28, 2024

Hello Frank, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. We apologize for the inconvenience that you have experienced with our services and are unsatisfied with your experience! We would love to help in any way possible to make your experience better! For further information or assistance, please contact our customer care team at (888)-819-1565 or email us at [email protected]. Our lines are open Monday to Friday from 9am to 4:30pm (EST). Kind regards, The RocketRX team