Rocket RxReviews of rocketrx.com

Response from Rocket RxJul 22, 2024

Hello Xiao, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx and we are always working to improve our services and better support our customers. We have reached out to you by email to resolve this issue. For further information, please contact our customer care team at 888.819.1565 Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRx team

Response from Rocket RxJul 8, 2024

Hello Jeff, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. We apologize for the inconvenience that you are currently experiencing and for the issues you have received from using our services. We are happy to help you and work with you on this particular issue. For further information, please contact our customer care team at (888)-819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRX team

Response from Rocket RxJul 5, 2024

Hello Ben, Thank you for your rating and I'm sorry that I could not meet your expectations with this request. We apologize for the inconvenience that you are currently experiencing! If you would for us to further assist you, we are more than happy to help. We are continuously working on improving our services and your feedback is very valuable to us, if there is anything we can do to help you further please feel free to reply to this email and we will assist you as best as we can. Kind regards, Trevor Customer Care Advisor Please see the ZipHealth Help Center (ZH) to answer any questions you may have about your treatment or our service: support.ziphealth.co (http://support.ziphealth.co/)

Response from Rocket RxJul 5, 2024

Hello Darren, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx and we are always working to improve our services and better support our customers. We have reached out to you by email to resolve this issue. For further information, please contact our customer care team at 888.819.1565 Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRx team

Response from Rocket RxJun 7, 2024

Dear Erik, Thank you for reaching out and bringing this to our attention. We sincerely apologize for any inconvenience caused by the double charge on your account. We understand how frustrating this must be. Rest assured, we are committed to resolving this issue as quickly as possible. Our team has reviewed your account and corrected the error. You can expect the duplicate charge to be reversed within the next 5 to 7 business days. If you have any questions or need further assistance in the meantime, please do not hesitate to contact our customer service team at (888) 819-1565 or [email protected]. We value your business and appreciate your patience as we work to rectify this matter. Thank you for your understanding. Best regards, The RocketRX Team

Response from Rocket RxMay 16, 2024

Hello Kenneth, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx and we are always working to improve our services and better support our customers. We sincerely apologize you found the medication to be ineffective. Sometimes different manufacturers may be more effective, depending on how the medication is absorbed in your body. We do have different manufacturers in stock, which might be more effective for you. If you are not pleased with the effectiveness of your medication, please contact us so we may further assist you. Once again, we apologize for any inconvenience his may have caused you. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRx Team

Response from Rocket RxMay 13, 2024

Hello Robert, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We are so sorry for the misunderstanding. Sildenafil (or sildenafil citrate) is the name of the active ingredient in Viagra. Sildenafil is the active ingredient in Viagra, and it’s also available as a generic, unbranded tablet. Both treatments are medically identical, but Viagra costs more because of the premium brand name. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team