Rocket RxReviews of rocketrx.com

Response from Rocket RxOct 21, 2024

Dear John, Thank you for taking the time to provide us with feedback. Here at Rocket Rx, we take feedback very seriously and are always working to improve our service to better serve our customers. We apologize for any confusion or inconvenience. It appears you had previously placed an order with us and requested a refund so we cancelled and refunded your order. Please kindly contact us at [email protected] or feel free to call us at (888) 819-1565 if you have any further questions or concerns. We look forward to hearing from you. Kind regards, The Rocket Rx Team

Response from Rocket RxOct 10, 2024

Hello Darrell, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. We apologize for the inconvenience you have experienced with our services and would be more than happy to help you if you contact us. Please contact our customer care team at (888)-819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRX team

Response from Rocket RxOct 8, 2024

Hello Brandon, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. I do apologize for any confusion caused with regards to the reorder process in those audio video states. We will be reaching out to you via email with further information. For further information, please contact our customer care team at 888-819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRX team

Response from Rocket RxOct 8, 2024

Hello Jeremy, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRx and we are always working to improve our services and better support our customers. I am sorry to hear of the delay you've experienced. We will be reaching out to you via email to address the issue. For further information, please contact our customer care team at 888-819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRx team

Response from Rocket RxOct 7, 2024

Hello Liam, Thank you for sharing your feedback with us. We are sorry to hear about your experience, and we understand how frustrating it can be when expectations aren't met. We apologize for the inconvenience this has caused. Depending on your state, certain regulations require a video consultation before you can receive your medication. To accommodate this, we offer various options, including scheduled appointment times and a same-day waiting room option for your convenience. Unfortunately, we couldn’t locate your account based on the information provided. We want to make this right, so please reach out to us at [email protected] or give us a call at (888) 819-1565. Our team is ready to assist you and resolve any issues you’re facing. Best regards, The Rocket Rx Team

Response from Rocket RxSep 20, 2024

Thank you for your feedback. We understand that price changes can be frustrating, and we appreciate your honesty. Our goal is to provide the best possible service, and the recent price adjustment was made to ensure we can continue to deliver the quality and support you've come to expect from us. We value you as a customer and would love the opportunity to discuss ways we can continue to meet your needs. Please feel free to contact us directly at [email protected] to explore any available options. We hope to continue serving you in the future. Best regards, The RocketRX Team

Response from Rocket RxSep 20, 2024

Hello Fred, Thank you for taking the time to share your concerns. We genuinely appreciate your loyalty and understand how frustrating this experience has been. Your health and safety are our top priorities, and we want to ensure you receive the best care possible. We understand that the changes to your prescription may feel inconvenient. However, it's important to note that the dosage adjustments were made with your well-being in mind. The recommendations we provided are based on established guidelines that prioritize safe usage. We truly value your feedback, and if you'd like to discuss this further, please get in touch with us directly. Warm regards, Rocket Rx Team

Response from Rocket RxSep 9, 2024

Thank you for sharing your feedback. I’m sorry to hear that the pills have not had the desired effect. We understand how important it is to find the right solution, and if you feel a stronger dose may work better, we're happy to assist with that. Please reach out to our customer care team at [email protected] for further assistance. Best regards, RocketRX Team