Rocket RxReviews of rocketrx.com

Response from Rocket RxDec 26, 2024

Hello Thomas, Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We completely understand how concerning it must be that you are not able to order from RocketRX. At RocketRX, your safety and satisfaction is our top priority. We genuinely value your concerns and want to work with you to ensure that the issue is addressed properly. We’ve looked into your case and would greatly appreciate the opportunity to discuss the matter further to confirm what was received and ensure that we rectify the situation to your satisfaction. Please respond back to us directly at your earliest convenience, as we are committed to resolving this issue and clarifying any confusion regarding the medication you received. Your safety is incredibly important to us, and we are eager to ensure that you feel confident in our products and services. Again, we apologize for any distress this has caused, and we hope to hear from you soon so that we can assist in resolving this matter. Best regards, The RocketRX Team

Response from Rocket RxDec 4, 2024

Hello Charles, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at Rocket Rx and we are always working to improve our services and better support our customers. We have reached out to you directly through email to better address your concerns. For further information, please contact our customer care team at (888) 819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The Rocket Rx Team

Response from Rocket RxDec 4, 2024

Dear David, Thank you for taking the time to provide us with feedback. Here at Rocket Rx, we take feedback very seriously and are always working to improve our service to better serve our customers. We apologize that you did not have a satisfactory experience with us - we prioritize our customer service and experience and would like to look into this matter further for you. Please kindly contact us at [email protected] or feel free to call us at (888) 819-1565 if you have any further questions or concerns. We look forward to hearing from you. Kind regards, The Rocket Rx Team

Response from Rocket RxDec 2, 2024

Hello Jason, Thank you for sharing your feedback, we sincerely apologize for the frustration you've experienced with your recent order. We completely understand how disappointing this situation can be. At Rocket Rx, we strive to provide a seamless and positive experience for all of our customers. The reason why we reach out regarding orders on occasion is to ensure that we're prescribing medications safely and in accordance with medical guidelines. Medications like these require careful attention to dosing instructions to ensure your health and safety. We truly appreciate your honesty in your responses, the safety of our customers is our top priority. If you have any further questions please don’t hesitate to reach out to our customer support team. Best regards, The Rocket Rx Team

Response from Rocket RxNov 27, 2024

Hello David, Thank you for sharing your feedback, and we apologize for the frustration this has caused. We completely understand how disappointing it can be when your order doesn’t arrive as expected, and we sincerely apologize for any inconvenience. We want to reassure you that your order was processed the same day it was placed and shipped out on time. However, once the package leaves our hands, delivery times are unfortunately subject to the shipping carrier's handling and transit times, which can sometimes cause delays outside of our control. We certainly don’t want to create false expectations, and we’re sorry if the delivery time frame didn’t align with what you experienced. We are committed to improving communication around shipping times, and we will continue working to ensure that expectations are as clear and accurate as possible. Thank you for your patience and understanding. We truly value your feedback and are committed to providing a better experience moving forward. If you have any further questions or concerns, please feel free to reach out. Best regards, The Rocket Rx Team

Response from Rocket RxNov 23, 2024

Dear Jamison, Thank you for taking the time to provide us with feedback. Here at Rocket Rx, we take feedback very seriously and are always working to improve our service to better serve our customers. We apologize that you did not have a satisfactory experience with us - we prioritize our customer service and experience and would like to look into this matter further for you. Please kindly contact us at [email protected] or feel free to call us at (888) 819-1565 if you have any further questions or concerns. We look forward to hearing from you. Kind regards, The Rocket Rx Team

Response from Rocket RxNov 27, 2024

Hello James, Thank you for sharing your feedback with us. We apologize for the frustration you've encountered. Please know that we take your feedback seriously, and we are committed to improving the process to make it as smooth as possible for you. Our goal is to provide you with clear communication every step of the way, and we apologize for any confusion caused. We are here to support you, and if you have any further questions or concerns, please feel free to reach out. Best regards, The Rocket Rx Team

Response from Rocket RxNov 20, 2024

Hello Dave, Thank you for sharing your feedback with us, we are very sorry to hear about your frustration. We request a government-issued ID to comply with certain legal requirements set by state medical boards, which mandate us to verify your identity to ensure you meet all necessary age and eligibility criteria. Much like when you visit a doctor's office or pharmacy, verifying your identity in this way is an important security step to protect your privacy and health. We sincerely appreciate your understanding of this process, and if you have any questions or need assistance, please don’t hesitate to reach out. We're here to help. Best regards, The Rocket Rx Team