Rocket.netReviews of rocket.net

Best customer support I received ever, ever in my life. Just wow!

Icaro Benicio from Rocket.net turned one of the worst experiences in my business into an A+ solution. A Bluehost sales associate upsold me into a very expensive cloud based system they were promoting, and then proceeded to fail every step of the way, from a 2 week migration, to my website failing to work properly for an additional two weeks and then completely deleting my new website instead of the old site. It was a long 2 months dealing with them. Fast forward to this morning (a Saturday), I went to Rocket.net, began the chat, and Icaro instantly was at my service. He took everything from the backend of Bluehost and Squarespace, was able to migrate the website within 30 minutes and point my website back to the domain before noon. Bluehost refused to help me until Monday rolled around, wanted to recharge me to ensure service would be provided and the sales associate would not take any of my phone calls to try and resolve the problem in a timely manner. Going from that abominable service to getting 110% fantastic help with Rocket.net just eased my mind. I thought I had lost my website forever and fortunately they were able to recover the last backup fully and do so at a fraction of the price! THANK YOU SO MUCH! Highly recommend everyone to choose this for a website host!

Leandro was really helpful and made everything easy to understand. He replied quickly, sorted out what I needed, and made the whole support experience feel smooth and stress-free. Really appreciate the help!

Showrav is the best support ever. No one solved my problem in 2 days but him.

Rocket support was very helpful throughout the troubleshooting process. Showrav stayed in touch the entire time, carefully investigated the issue, and helped identify the root cause of the login problem. Everything was resolved quickly and professionally. Thank you, Showrav!

Mehedi solved my problem quickly. Then fixed another issue fast. Great job!

Man, where to begin. I did my research when looking for a reputable web host that checked all of my boxes for me and my clients after a horrible previous experience. Rocket is where I landed, and I don't know what I would do without them. I appreciate their transparent pricing structure. They don't show up at renewal with surprise price changes or increases, unlike my previous big name host that was recommended by a colleague; he must've low-key hated me to push me in their direction. The hosting service Rocket provides is everything I was looking for, but their customer service is where they 1000% outshine everyone else. I don't have an extensive dev background, I come from the design side and have learned along the way. It's no surprise there are things that pop up that I need to call in reinforcements, and they've never let me down. I can live chat any time of day, any day of the year. It's not "we'll get back to you in the next 7 days" or "you're #11 in the queue." I don't think I've ever in the past 3 years waited longer than 60 second to talk to a live person, no crappy chat bots. They're friendly, they have a sense of humor, they're super knowledgeable, and if I could send them all some of my homemade cinnamon rolls I would. I've never had an issue they couldn't help me with. Not only do they make me look good to my clients, but as a solopreneur if something were to happen to me I know my clients could reach out to them and they would be taken care of. That peace of mind is priceless. Are there cheaper options? Sure. But a lot of times you're going to get what you pay for, and it's not worth the risk to me. I don't feel their prices are out of line for everything they provide. They're truly the whole package. What prompted me to finally write this review was an issue that has been haunting me the last few days with a client site – caching and dynamic content headaches on mobile. I explained my thoughts and issue to Joao and he took care of it. Problem fixed. Sometimes I'm on the right track but don't have the confidence to get into the nitty gritty on my own, and I know I can count on them to talk me off the ledge and help me make it right. All I can say is THANK YOU to Rocket and their team. I can't imagine hosting with anyone else.

I’ve been really impressed with Rocket.net’s support. I recently had a complex technical issue that had been ongoing for weeks and was affecting my business. Their team took the time to properly investigate it, and they were able to identify the root cause, something that wasn’t obvious at all and had been missed before. Special thanks to Mehedi for his help, and more broadly to the whole Rocket.net team for their professionalism and persistence. This is clearly a support team that knows what they’re doing and genuinely cares about solving problems. Highly recommended.