Rocket.netReviews of rocket.net

Response from Rocket.netJul 6, 2025

Hi Adam, I'm sorry you had such a bad experience on a holiday weekend. The issue with your migration was 100% related to using Hostinger DNS starting with the delay in the DNS propagating to Rocket.net, which is why you had such frustration. I looked over your chat history, and the final straw was that you canceled your hostinger account (after Andre said to double check with Hostinger that canceling this would not cause any issues), which then took down your DNS (website and email) and brought you to Rocket.net chat. Our team immediately discovered this and helped you by logging in to namecheap manually for you to not only fix your website, but also fixed your google MX records. Migrations are never easy, and our team does their very best, but in the end, this issue was completely unrelated to Rocket.net and related to Hostinger DNS taking a very long time to propagate, along with completely deleting your DNS, which killed your email as well. In the future, its best to plan migrations off hours if not using a DNS provider like Cloudflare that has instant updates on DNS changes.

Response from Rocket.netJul 8, 2023

Hi "User", My name is Ben Gabler, CEO and Founder at Rocket.net. I'm not exactly sure if you're a real customer as we have many users, but I'll address your feedback as best as possible. While I truly appreciate your kind words about our hosting platform, I am a little shocked by the rest of the review. While we strive for perfection at Rocket.net, the reality is nobody is perfect, but we definitely do try our best :) Now, unlike our competitors we are not some private equity backed business with 100 developers building all day every day on our portal. We are a bootstrapped company with a lean development team that makes WordPress security and delivery our #1 priority. This has many benefits, but sometimes things like this can slip through the cracks as they're not considered as high impact. Yes, you are absolutely right, we have the tab "caching" twice in our portal under the Plugins tab where you can search and install plugins, and yes, it is in fact a bug, an annoying tedious one at that. The reason this slipped down the priority list is because we've been hard at work on groundbreaking features for our platform for things like one click snapshots to restore back to any point in time, Intelligent Edge to find the best possible route for every single request across multiple CDN's, performance improvements on hosting servers, and other various features that will make a positive impact for our customers. Should this mislabeled tab have been fixed quicker? Absolutely and I'll personally make sure it's fixed by Monday. I sincerely apologize that we let you down by not renaming this tab sooner, but I'm happy to report it does not affect the delivery and security of your WordPress instance. Feel free to email me any time and I'd be happy to take a look at anything that pops up and I'd also be happy to inform you when this patch goes out. I hope you have a wonderful weekend and thank you for choosing Rocket.net.