Brian H.
Very Poor Customer Service Response
I ordered a kickstand for a mountain bike and recieved notice through USPS Tracking that the shipment had been lost or damaged and could not be delivered. I contacted Rockbros 7 times at three different customer service emails (us@rockbrosusa, service@rockbrosbike, info@rockbrosusa), and messaged them on Facebook. No response. Silence. All I want is confirmation that a replacement is being shipped immediately and Rockbros has not so much as acknowledged I exist. Update: Rockbros finally reached out to me after I ordered the kickstand from another dealer and after I filed a charge dispute with my credit card company. Ultimately, the charge was reversed -- but only after significantly more effort than it should have taken. They asked me to update my review, so I am. However, my review accurately reflects my experience. Hopefully, they have improved and fixed their procedural issues to prevent this from happening to other customers in the future.