rockbrosbike.usReviews of rockbrosbike.us

Response from rockbrosbike.usApr 28, 2026

Dear Customer, We sincerely apologize for your experience and for the inconvenience caused. Due to the time difference, we usually respond within 24 business hours from Monday to Friday. We are sorry if our reply was delayed and caused frustration. Our customer service team has already contacted you and is working with you to resolve this issue as soon as possible. We truly appreciate your patience and understanding. Best regards, ROCKBROS

Response from rockbrosbike.usJan 22, 2026

Dear Customer, Our customer service has replied to you via email with the latest update. Please check your email; we will assist you. rockbrosbike US Official Store

Response from rockbrosbike.usJan 15, 2026

Hi Tyler, Thank you for sharing your recent experience. We have a dedicated person handling your issue; please check your email. Thank you for giving us the opportunity to help with your return/exchange. We appreciate this business opportunity and have a nice day. Best of all, rockbrosbike US Official Store

Response from rockbrosbike.usDec 29, 2025

Hello, We are sorry to hear about your experience. Your shopping satisfaction is very important to us. Did you purchase these bicycle parts directly from our website https://rockbrosbike.us/? If so, please contact us at [email protected] and provide your order number. Our customer service team will carefully review your case and work out a solution for you. We look forward to hearing from you! Sincerely, The ROCKBROS Team

Response from rockbrosbike.usDec 29, 2025

Hello, We are sorry to hear about the problem you encountered. Your shopping experience is very important to us. Did you purchase these color-changing cycling glasses directly from our official website https://rockbrosbike.us/? If so, please send an email to [email protected] and provide your order number. Our customer service team will carefully review your case and provide you with a solution. Since we couldn't find any relevant order information under your name in our system, we kindly request your assistance. We look forward to your reply! Sincerely, The ROCKBROS Team

Response from rockbrosbike.usDec 29, 2025

Dear Customer, We sincerely apologize for any inconvenience this may have caused. Our promised 3-4 day delivery time applies to items in stock within the United States; if an item is out of stock, it may need to be shipped from overseas, resulting in a longer delivery time. We have improved the inventory information display on our website so that customers can more clearly understand the specific shipping location of the products. Regarding the missing light fixture in your order: After reviewing our shipping records, we have confirmed that we reshipped the item to you on August 14, 2025, and tracking information shows that you have received it. Thank you for your support and understanding. — ROCKBROS Support Team

Response from rockbrosbike.usDec 29, 2025

Hello Jessica George, Thank you for your feedback. We have updated the progress of your case and sent you the latest status and next steps via email. If you do not receive our email, please check your spam/junk folder, or contact us at [email protected], and we will assist you immediately. We look forward to hearing from you! Sincerely, The ROCKBROS Team