Cam C.
Greedy, money grubbers.
Greedy, money grubbers. I purchased this program many years ago when it was $19.99, as a one time purchase. Over the years, when I had to replace my computers, it would force me to buy it again because the original installation files wouldn't work. I was less than thrilled, but oh well. The last time I had to purchase it again in 2011, I paid $39.98 so I could install it on two computers. So apparently now, 6 years later, they have decided the $19.99 is going to be a yearly fee and I suddenly received a message that my desktop versions have expired and I have been locked out, and they want another $19.99 per computer to keep using it another year. If you sell software to people with the understanding that it is desktop software being purchased for a one time price, I don't see how it is legal or ethical to come back six years later and lock the program and start demanding you pay them the original purchase price every year to keep using it. BAD BUSINESS. Update: the reply below from roboform is a bunch of bunk. I DID reply to the email, it was just ignored and this ridiculous reply below posted. I know what I purchased in 2011. This "free upgrade" is nothing more than a downgrade in which you are limited to 10 passwords. I have more than 10 passwords, that's why I purchased an upgrade. So now, I no longer have what I rightfully purchased and am back to a trial version because siber systems is a greedy dishonest company that steals back from you what you pay for.
Response from RoboFormDec 7, 2017
Hello, Thank you for your feedback. RoboForm operates under a freemium model whereby RoboForm Everywhere (our premium service) is a subscription but the product itself on just one device without syncing and other Everywhere benefits is free. More info on this here: https://www.roboform.com/everywhere In the past, we sold stand-alone licenses on a per computer basis (Desktop) as well as Everywhere. It appears you purchased Desktop. Please note that as of the latest version which came out last year we do allow a free upgrade from Desktop to our Free version which is the licensing equivalent. If you are using our Everywhere service however, there is a charge as was always the case. We have reached out via the Trustpilot system and not heard back as well as an email we believe to be yours from our database. If you did not receive any of these please reach out to [email protected] so we can assist you directly and come to a resolution. UPDATE 12/7/2017: Thank you for clarifying and thanks for assisting us in connecting. As mentioned in the email we just sent we have closed the ticket on our end internally but should you require additional assistance please feel to reach out directly!