RoboFormReviews of roboform.com

When I first migrated from LastPass to Roboform everything seemed OK, so after a while, I signed up for a 3yr licence. However, after a a few weeks, things started going wrong - * inconsistent auto-fill on Windows and Android devices, * getting stuck when I click the Home button in the Windows extension, * unable to distinguish between various 3rd party sites that use a Microsft login system for authentication I duly raised tickets with RoboForm support, but most of them were never solved - one was not even responded to for 7 months. When they do respond, they just expect me to uninstall things, disable things, do screen recordings of intermittent issues - basically waste/spend lots of valuable time diagnosing issues etc. Eventually, I asked for a partial refund because I got tired of the inconsistent and unreliable nature of the software - even a partial refund for the 2yrs remaining licence - but they point blank refuse to do so - the excuse being that it has been over 30 days. It took more than 30 days to discover the unreliable nature of your software. Please don't ask me to contact support - I have raised 4 tickets over several months but only one of them has been resolved. I don't understand why you expect me to pay for 2yr+ of a service which is too unreliable/unstable to use. UPDATE in response to RoboForm reply: Ticket number 1046073 raised on 2021/03/27, initial reply was that you would fix this soon - never heard back. Ticket number 1075553: 2021/09/10 - no response for 10 days, so I chased for an update. Still no response until I complained on my latest ticket and finally I get a response on 2021/10/11 stating you are unable to reproduce the issue - despite detailed and clear instructions from myself on how to reproduce it. I understand you gave a discount for 3yrs so just give me 50% of my payment back - all it has only been 8months since I signed up. OR do you value a few dollars over customer satisfaction? UPDATE 2: Thanks for reaching out and explaining why I did not get a response to my tickets etc. However, I still do not wish to continue using an unreliable piece of software for the next 2yrs+ - so can you provide a partial refund? Or does money mean more than customer satisfaction to RoboForm?

I started using roboform password manager when it was "Roboform-to- Go" years ago that enabled me to have the password software on a usb stick that I could plug into my computers to access logins & passwords, which was great and worked well. Then, unfortunately they did away with this in order to integrate it into operating systems and browsers that worked ok initially but became intrusive and demanding with regular updates. Finally after at least 6 months of having to continuously endure incompatibilities and conflicts with browsers and Google Chrome in particular, that kept annoyingly blocking and preventing ease of use, I stopped using this program altogether. It is a pity that they could not keep it simple as a standalone instead of making it a painful process to adapt & maintain.

I was a RoboForm user for well over 10 years. I had a family account that nobody used but me . When I renewed my account it seemed foolish to spend over $50 instead of $25 for a single user annual license. Unfortunately it was the only renewal option I was given. To make matters worse it was on auto payment and they billed me the Family Account even after I changed credit card numbers. I tried emailing them, and I tried calling. With over a dozen attempts I never received a single return message. I turned to their their social media and tried to get help but only got apologies. The company is a shell of its former self. It is on Automatic pilot riding the wave of their current clients to the beach. If you don't require any assistance you're fine, but if you do need any support there isn't any. There's nobody to talk to. That's a huge risk to take with your password account. Bad customer service is frustrating. Nonexistent customer service is an indication of a serious flaw in the business model. I spent several hours trying to contact Roboform over a two year period. It wasn't until I left negative feedback on their reviews that any interest was shown in assisting me.

I have to give any password manager a 1 star whose reliance is questionable at best. I have been using Roboform for a couple of years, but have never thrown away my hard copy login sheet, with good reason. A password manager has to have a near 100% reliability. However, today I have had to create two tickets, both for logins not being created. When this has happened before, RF asks for removing the data from your computer and then download from another site. This is unacceptable. Also, having to use a password manager on a remote device, at times you have to have immediate access to a web site, and not failure. I have created several tickets over the past few years, a couple of them due to my lack of understanding, but mostly these were RF's responsibility. Back to the drawing board.

I lost all of my logins.

R Deleted all bank logins so manual entry is a must. They blamed it on Google. Bad biz practice and I have used RF for many years. I paid for Pro. Not good. Their fix is long and very complicated. I am not a tech guy.

I sent a clear message which appears to have been read by a computer

in short: annoying program/promotion, every day suggests upgrade to paid services...