RoboFormReviews of roboform.com

After setting up two-factor authentication, I found that RoboForm asked me to authenticate when I logged in to the web site but allowed me to log into the browser extension and access my passwords without authenticating. Although I reported this security issue, RoboForm did not address the problem in their response. In addition, the company didn't update me on their progress in addressing other problems that I reported and apparently are still "investigating" one of the problems nearly one year on.

I used Roboform for 5 years. Previous versions were robust enough and worked across my PC, iPad and iPhone (I never really used the log on to any computer app/website.) I liked how RF could generate secure passwords and offered to remember them for you - in 2012 this was better than Chrome and Safari were offering! However, RF just upgraded to Version 8. Previous upgrades have been fine but this time it completely wiped all my passwords! Let's remind ourselves: I'd been using RF for 5 years to generate a whole family of secure passwords. For all my accounts. On everything. Gone. RF support has been very poor. Apparently, I should have backed up the passwords somewhere. I thought the whole point of the system was RF looked after them somewhere so they always had them safe. But seemingly they're not responsible for that. I was just accessing the passwords on their system but I was responsible for backing them up. Roboform support filed the issue firmly in the "not our problem" category. So I'm filing myself in their "not your customer" category now. I've started using Kaspersky Total Internet Security which includes a password manager and that's working fine. Adios Roboform!