RoboFormReviews of roboform.com

This was a great password protection program. I loved the fact that I could use this on my laptop, desktop, Ipad and Iphone and all devices were in sync and all I needed to do with click the Roboform icon and it would use facial recognition as my authentication and then enter my credentials. Very easy to use. Not any more. On my laptop and desktop I noticed that it was no longer locking my passwords, it wasn't using facial recognition since they were not locked. After reviewing the settings I found that I could only re-enable facial recognition (hello Windows) by enabling a passkey. Before passkey i clicked the roboform icon that was hovering over the sign in screen and it would recognize my face and fill in my credentials. Now I click the roboform icon, a window from the Roboform app opens where I either need to enter my master password and click passkey, after clicking passkey another window opens in the web browser with the same options. I click "use passkey" again, then it uses facial recognition and unlocks Roboform, then I need to go back to the page I'm trying to log into and click the Roboform icon AGAIN, then it finally enters my credentials. I spent 2 weeks messaging technical support. The person just kept telling me to uninstall reinstall, remove browser extension, add extension. If the person actually understood the software they would have told me from the beginning the software change and facial recognition no longer works as an authentication method unless you use a passkey and jump through a bunch of hoops every time. I'm beyond frustrated and done with this APP.

Si vous voulez perdre un jour tous vos mots de passe, utilisez Roboform. ça fonctionne jusqu'au jour où ça ne fonctionne plus (un incident de banque) et alors, on vous demande un mot de passe maître qui ne marche pas. Que faire ? Tout effacer. Voilà la solution qui vous est proposée. On préfère les hackers... PS: il n'y a pas de moyen de récupération.

DO NOT USE THIS SERVICE!!! I have been using for several months. My master password is written down and has worked flawless until today, when it stopped working. After many attempts at typing and retyping, I found out that I was just SOL - no explanation of why it stopped working or help getting a reset. All that can be done is to wipe everything out and restart. What is the point of that? No back-up plan, way to reset, NADA. To make matters worse, I signed up for a 5-year plan so I wouldn't have to worry about losing access because of credit card changes or such. Only a few months after purchase, the very unfriendly chat said no refund "was allowed". Again, no attempt to be helpful, just "you're out of luck". Nothing could have been done differently, either. No advice for how to prevent it from happening again - because there isn't anything that you can do. DO NOT USE THIS SERVICE!!! You have been warned.

Possibly the worst user experience of any site I have used. Do not use

Начинал ещё с 6-й версии программы, все годы была нармальная работа, тех обслуживание всё по делу. Неделю назад обратился в тех. поддержку, о продлении активации, у меня оставались не использованными, два кода активации. Сотрудник тех подрж. вместо того, что бы помочь, предложил на два моих кода по 12 месяцев каждый, продлить всЕго на 14 месяцев за два кода активации.!! , сказав что коды чужие-Подарочные.!! Кроме этого работник, перешел на мою личность и стал давать оценочные суждения. RoboForm, не солидно, стыдно за вашу компанию. С уважением Сергей.

Poor support.Talking to anyone is a challenge. Paid for 5 years but now no longer use. Beware. Trying to remove the app is a challenge. It keeps popping up. The wonderful staff at Apple finally removed all traces.

I have used Roboform for more than 7 yrs. Loved it. Back in the days, I bought a perpetual license for 1 device. However, they have failed me when I needed them the most! Recently, my laptop crashed however I was able to access my hard drive from another computer. I was expecting my RoboForm data to be on my hard drive but it wasn't there. I wrote to customer service on Jan 31, 2022, since then I have had an exchange of 19 messages with the customer service team but they have not helped me with my data. Apparently, at some time RoboForm introduced the Chrome extension and since then my data automatically was stored online and they stopped storing it on my PC. Now that I have bricked my old laptop, when I log in from another PC into the Chrome browser (still only a single device), I am unable to see all of my passwords. My passwords since 2018 are missing! I have been following up with them to give me my data but despite repeated requests, they are not giving me clear answers. It just feels like they are bullying me into buying the subscription and I am offended by that! I have paid for what I wanted, pls do not push me around. I never signed up for not storing the data on my PC! There should have been a copy on my PC even after you introduced the browser extension. I have been a strong advocate of RoboForm for all these years however, right now I have a bitter taste in my mouth. Sad!

This program since the update in Jan 2021 is absolutely useless. Their customer service reps don’t understand anything and clearly can’t be bothered to find out what you are asking them and what the problem is. They treat you like you are a kid & know nothing about using a computer. I was using Roboform for many years and never had any issue it was working perfectly. Since Jan 2021 I get stressed out every time I use it and unfortunately just before the 2021 update I renewed my subscription for 5 years. They won’t refund me or let me cancel my subscription although it is their fault that program is useless. Do not pay for this program just use free version it does not worth a penny, and they will not help you with any issue you have. It does nit save things correctly, and will not show you or fill the forms correctly on most sites. Absolutely disgusting app and company. Avoid at any cost!