RoboFormReviews of roboform.com

4.6546 reviews
Media & Information
3701 Pender Dr Suite 400, Fairfax, Virginia

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RoboForm

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About RoboForm

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more!RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.

RoboForm (roboform.com) has 546 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: roboform.com
Website: roboform.com
Category: Media & Information
Location: Fairfax, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About RoboForm

RoboForm (roboform.com) has 546 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: roboform.com
Website: roboform.com
Category: Media & Information
Location: Fairfax, Virginia
Listed on Five Star Index: 2026

Norm A.

Oct 17, 2025

The product is industry-level but service is terrible...

03/02/2026 update: I have restored my review to a five-star rating. On 18th October 2025, Roboform promptly replied to my concerns and provided a clear explanation for the technical issue that caused their web chat client to be unresponsive. While this resolution came after the initial problem, their decisive action to address the issue is commendable and has successfully restored my confidence in their service. Thank you also for answering my queries directly via email. ================ The product is industry-level, but their customer service is absolutely atrocious. I ported over from LastPass 2 years ago and purchased a 5-year subscription from Roboform. After 2 years of use, there are features that other password managers have that I wish RoboForm had, such as attaching files, but apart from that, the product is at an industry-standard level. Today, I had a question which I queued with their Roboform Support live chat portal. When I joined, in the queue at position 2. After about 30 minutes, this was updated to queue position 1. Unfortunately, this is where the customer service support chat has been for the last 3 hours without any further updates or response. From this experience, I have to assume from the lack of updates and response that their customer service is nonexistent. If anything serious should happen, say if my question was urgent due to a breach, this is the level of service I can expect. Once my subscription is over, I will be looking elsewhere for my password manager.

Response from RoboFormOct 20, 2025

Hello and thank you for bringing this to our attention. We looked into this and discovered that our chat window was inadvertently triggered outside our regular business hours. Because of this glitch, no support agent was assigned to your chat, leaving you waiting. We have addressed the issue to prevent it from occurring again. We have also reached out to you directly and replied to your initial question. Thank you for giving us the opportunity to address your concern.