RoastarReviews of roastar.com

Bags look good, however, I’m worried about the seam. I shipped the first two bags USPS overnight. One bag split down the middle and coffee was all over the box. Looking at the bags as you shipped them I hope they were sealed correctly and also, or perhaps, the valve didn’t work? I can send a pic the recipient sent me.

The whole process was very straightforward from the beginning to the end.

The printing is great. The bags are not. The first 25 bags we have used the off gas valve is not working. The retail bags that are sitting on our shelf are filled with air. This same thing happened with the last bags that were order from you through our bean supplier. I was hoping this time was going to be different, buts it’s not. If I squeeze the bag hard enough the air will come out, but that is not the solution. I am afraid all 1,000 are going to be like this. There is no way for me to know until I fill them with beans. In addition I have had a couple of customers come back and tell me thee as to the sealer part of the bag is coming away from the bag in the inside. Not a happy customer at all.

Not only do the bags look fly but they are on my doorstep around 2 weeks from order. Dependability, consistency and great customer service are just the few qualities I dig about these guys!!!

The color matched perfectly! I did learn how to change the type of print for the color. I will definitely send you business your way.

The customer service at Roastar is excellent. My customer service rep went above and beyond to make my first time ordering experience smooth and successful. 90% of what I needed to know to place my first order was available on their super helpful website, and the remaining 10% my customer service rep handled promptly and courteously and expertly for me. Kudos to the whole team at Roastar. I’m a fan!

We are up against a tight deadline for a very special coffee tin. Our amazing representative Katrina is instrumental in our process. She is keeping a watchful eye on our order. She’s the best rep out there. We give her a 10 out of 10 stars!

Top notch customer service. Extremely responsive and helpful. I tried using other companies that are under DBA, and that acronym for them should definitely be different choice words. Roastar rocks!!!! As a small business growing into customized packages this is perfect next step. Once you get to 10k+ minimums then you can get better pricing but the customer service still isn’t there. That’s what will keep me going with roastar.