Karen H.
I've worked with Roastar since 2015I…
I've worked with Roastar since 2015 I believe. Great people! Professional! And I have never had a problem. The entire organization is highly recommended.

Need fast, quality, custom-printed packaging solutions? We’ve got you covered. Since 2011, we’ve specialized in custom-printed packaging for small businesses ready to look like a big deal. Many brands we’ve worked with (and still do) now ship nationwide and order thousands of units at a time – but that’s a far cry from our roots. Roastar started with a single digital pouch printer and a dream. That’s why we’ll always offer tiny minimum order quantities, lightning lead times, unbeatable customer support, and tools like a click-to-create design UI for all our partners without in-house designers. Stop by our website to explore tons of packaging features, material options (including a growing list of sustainable picks), and free resource content!Check Us OutA little something for everyone. Are you a hobbyist coffee roaster looking to give your smaller batches out as gifts? Maybe your coffee packaging preference is a recyclable tin can or paper tube, rather than a bag. Our growing product offerings are based on customer feedback and staying true to ouraward-winning innovative spirit. We’ve also created dozens of guides, videos, templates, and case studies to support and inspire you on your packaging journey! The Full Product List All About the Process Frequently Asked Questions Our Quick, Easy Quote Tool
Roastar (roastar.com) has 371 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Karen H.
I've worked with Roastar since 2015 I believe. Great people! Professional! And I have never had a problem. The entire organization is highly recommended.
James M.
Excellent Customer Service! I can't stress enough how much of a pleasure it was working with Katrina (Rep) and Eric (Design)! They helped us navigate a few prototypes and gave us suggestions on how best to bring our ideas to life. 110% satisfied with my custom bags and can't wait to till I have to order more!
Laura F.
Roastar customer service was incredible. they guide me thru the entire process and i was able to have a better design for my packaging... we are super excited to have my order here with us!
TL
We were hit with a surprising increase in shipping fee due to being in Hawaii. There was no notice and website did not exclude Hawaii for volume shipping. Our shipping charges were always as stated in the shipping info for volume shipping.
Response from RoastarOct 17, 2025
Thank you for your valued feedback. We’re sorry our communication about this shipping change didn’t reach you. While carrier rate increases were unfortunately outside our control, we understand how frustrating cost changes can be and can offer a few options that may help ease the transition. Your account rep would love to connect and walk through what might work best for you.
Stuart
Quick response and very easy to order and pay for the bags.
James P.
Helpful and easy
Mike T.
Always high quality, and pretty fast service. Incredible customer service as well. Only gripe is the minimums for stand up pouches. We’d really love to drop some flavors/collabs but we don’t want to print 1,000 bags for them. Minimum 1,000 for purchasing is fine, but I’d like to see us be able to break the 1,000 up across two SKU’s.
Response from RoastarOct 7, 2025
Thanks so much for the 5-star review and for noting that the 1,000 minimum for flat bottom bags is a sticking point from doing more collabs! We hear you and are looking for ways to offer more product flexibility in the future. In the meantime, if you're interested in trying a different package style we do offer design splitting as low as 100 units per design on other products like stand up pouches and gusset bags. Your sales rep is always available and ready to talk options. Thanks for being a great partner!
Dan O.
Our first order went smoothly with help from Katrina and Erich.